Highlights
As a Collections Specialist, you will help customers resolve delinquent auto loan accounts while developing valuable skills in customer service, negotiation, loan servicing, and compliance-focused collections within a supportive, team-oriented environment. The Collections Specialist works with customers who have delinquent auto loan accounts to secure payments or payment commitments and establish appropriate repayment arrangements.
Numbers & Facts
| Location | Anaheim, CA |
| Industry | Financial Services |
| Salary | $21–$25 Per Hour |
| Company Size | 100 to 499 employees |
| Website | http://www.lobelfinancial.com/ |
Description
Auto Finance Collections Specialist
Build a long-term career in auto finance with Lobel Financial. As a Collections Specialist, you will help customers resolve delinquent auto loan accounts while developing valuable skills in customer service, negotiation, loan servicing, and compliance-focused collections within a supportive, team-oriented environment.
Lobel Financial is one of the top 20 auto finance companies in the U.S. Employees receive competitive compensation, strong benefits, work-life balance, and meaningful opportunities for professional growth and advancement.
Why Join Us
At Lobel Financial, your work will directly support customers and the performance of an assigned account portfolio. You will receive guidance from an experienced team, build practical collections and servicing skills, and have opportunities to pursue internal promotion and long-term career growth.
Job Summary
The Collections Specialist works with customers who have delinquent auto loan accounts to secure payments or payment commitments and establish appropriate repayment arrangements. The role requires clear communication, effective negotiation, accurate account documentation, and consistent adherence to collection laws and company policies while maintaining a professional customer experience.
The ideal candidate can manage a high volume of inbound and outbound calls, remain professional during difficult conversations, document account activity accurately, and consistently work toward established performance goals.
Key Responsibilities
- Manage an assigned portfolio of delinquent auto loan accounts
- Contact customers by phone, email, and written correspondence.
- Secure payments or payment commitments, establish repayment arrangements, resolving payment discrepancies and disputes.
- Document account activity accurately and escalate accounts when necessary.
- Provide professional, empathetic service
- Meet performance metrics
- Follow company policies and all applicable state and federal debt collection laws, including the FDCPA.
Qualifications & Skills
- High school diploma or equivalent
- Previous experience in collections, customer service, call center, loan servicing, or sales preferred but we will teach the right candidate
- Strong verbal and written communication skills
- Excellent time management and multitasking abilities
- Strong attention to detail and documentation accuracy
- Ability to negotiate and problem-solve effectively
- Computer proficiency, including Microsoft Office and account management systems
- Ability to work in a fast-paced, metric-driven collections department
- Ability to listen, speak, and enter data simultaneously
- Bilingual English/Spanish preferred (may be required based on business needs)
Pay & Benefits
- Competitive hourly pay: $21 - $25/hour
- 401(k) with company match
- Medical, dental, and vision insurance
- Optional life insurance
- Paid holidays
- Paid vacation and sick time
- Opportunities for internal promotion and career advancement
About Lobel Financial
Lobel Financial is a nationwide auto finance company specializing in prime and sub-prime auto loan servicing. Headquartered in Southern California, we are known for our stable work environment, supportive team culture, and commitment to helping employees grow and succeed.
Lobel Financial is an Equal Opportunity Employer.
About Company
Lobel Financial is a full spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are headquartered in Southern California and have branch offices coast-to-coast.
Employees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel Financial!