Highlights
Combines customer support with early-stage collections for consumer and commercial accounts, helping resolve account issues while delivering a professional customer experience. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners.
Numbers & Facts
| Location | Grapevine, TX |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Website | https://www.cornerstonestaffing.com/ |
Description
Collections Representatives
Grapevine (76051) | Onsite
MINIMUM QUALIFICATIONS
- 3+ years of collections experience
- Ability to type 40+ words per minute
- Strong written, verbal, interpersonal, active listening, analytical, and problem-solving skills
- High School Diploma or GED
PREFERRED SKILLS
• Automated dialer experience
• Basic knowledge of collection techniques and Fair Debt Collection Practices Act (FDCPA) procedures
Compensation & Schedule:
Pay: $20/hr
Hours: Monday to Friday, 10:30AM-7:30PM
Job ID: 157237
Length Of Assignment: Temp to hire
Start Date: ASAP
ROLE IMPACT
- Support customers and dealers with responsive, accurate service in a fast-paced, omnichannel call center
- Combines customer support with early-stage collections for consumer and commercial accounts, helping resolve account issues while delivering a professional customer experience
KEY RESPONSIBILITIES
• Handle inbound and outbound calls to resolve customer issues and perform early-stage collections
• Provide timely, accurate service to customers and dealers while maintaining professionalism and promoting customer loyalty
• Use active listening and problem-solving skills to identify customer needs and determine appropriate solutions
• Partner with internal loan administration, titles, loss mitigation, insurance, and loan origination teams to resolve account needs
• Meet individual and departmental objectives while supporting continuous improvement and an exceptional customer experience
CORE TOOLS & SYSTEMS
• Omni channel call center systems
• Automated dialer systems
• Consumer and commercial account servicing systems
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy
About Company
CornerStone Staffing has tenured recruiters in Texas and Arizona who work with qualified job seekers in Texas, Arizona, Indiana, Kentucky, Tennessee, North Carolina, South Carolina, Georgia, and Florida to help support both in-office and work from home positions for the best companies in the United States.
CornerStone Staffing’s team of experts are the industry leaders in consulting companies on in-office and work from home hiring strategies so whether you need a great job or highly qualified talent, contact CornerStone Staffing’s recruiters in Dallas, Fort Worth, Houston or recruiters in Phoenix, AZ today.