Billing, Call Monitoring, Communication Skills, Credit and Collections, Customer Escalations, Customer Relations, Customer Support/Service, Detail Oriented, Establish Priorities, Fair Debt Collection Practices Act (FDCPA), Health Insurance, Multitasking, Past Due Accounts, Presentation/Verbal Skills, Regulatory Compliance, State Laws and Regulations, Typing, Writing Skills
- 401(k) matching
- Health insurance
- Paid time off
Hiring Company Description:
Not a remote Position.
Located in Ottawa, Kansas
Collection Representative – Stable Pay with Incentives
We are seeking a dependable Collection Representative to join our team. This position focuses on consistent account resolution, excellent consumer communication, and strict compliance with all regulations.
Pay Structure:
- Competitive hourly base pay
- Modest performance incentives and bonuses
- Paid training provided
- Stable income with predictable earnings
- Growth opportunities specialty roles
Schedule:
- Full-time
- Monday–Thursday 7 AM- 4 PM Friday 7 AM- 12PM
- Consistent daytime schedule
- No overnight shifts or weekends
Responsibilities:
- Communicate with consumers regarding unpaid accounts respectfully and professionally
- Accept and post payments accurately
- Explain account balances, payment options, and next steps
- Conduct follow-ups according to company procedures
- Maintain complete and accurate account records
- Escalate accounts appropriately when further action is authorized
Qualifications:
- Experience in collections, billing, customer service, or related fields preferred
- Strong listening skills and attention to detail
- Ability to manage multiple tasks while following structured procedures
- Professional communication skills
- Strong ability to build rapport and communicate effectively with customers
- Excellent verbal, typing skills and written communication skills are a must
- Ability to prioritize tasks, manage time efficiently, and multitask in a fast-paced environment
Compliance Standards:
- All collection efforts must comply with the FDCPA, state laws, and internal policies
- Representatives are expected to always maintain professionalism and transparency
- Ongoing compliance training and call monitoring provided
Midwest Fidelity Services LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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MIDWEST FIDELITY SERVICES LLC