| Location | Buffalo, New York |
Full-Time | Onsite
Practice: UB Associates
Pay: $17.00/hour + 15% commission on all successfully collected past-due balances
Work Location: In person
UB Associates is seeking a motivated and service-oriented Collections Representative to join our Billing Department. This role plays an important part in supporting patients as they navigate outstanding account balances while ensuring timely and accurate collection of past-due payments.
The Collections Representative will work closely with patients and internal teams to resolve billing concerns with professionalism, empathy, and a strong commitment to compliance and customer service. This position also offers valuable experience and growth opportunities within healthcare administration.
Contact patients regarding outstanding balances to arrange payments or establish payment plans
Review overdue accounts and follow up according to company policy
Respond to patient inquiries about balances and payment options with professionalism and empathy
Document all collection activities accurately in the system
Work no-show charge reports and $0 encounters to ensure all services are captured accurately
Collaborate with billing, front office, and clinical teams to resolve patient concerns
Monitor and respond to online reviews, maintaining a positive image for the practice
Maintain accurate records of all communications and account activity
Handle patient information in full compliance with PHI and HIPAA regulations
Follow all established policies, procedures, and confidentiality standards
High school diploma or equivalent required
Associate’s degree in healthcare administration or related field preferred
1+ years of experience in medical collections, billing, or patient account services preferred
Strong communication and organizational skills
Calm, professional approach to resolving challenges
Customer service mindset with excellent attention to detail
Competitive hourly pay plus 15% commission — your success is rewarded
Comprehensive benefits package including retirement and insurance options
Supportive, team-oriented environment that values your contributions
Opportunities to learn, grow, and advance within a respected healthcare organization
Health, dental, and vision insurance
401(k) retirement plan
Life insurance
Paid time off
Paid holidays
If you’re looking for a role where you can make a difference for patients while growing your career, we’d love to meet you. Apply today to join the UB Associates team!
UB Associates is an Equal Employment Opportunity (EEO) employer.