Accounts Receivable, Cash Applications, Collection Agency, Contact Management, Credit and Collections, Customer Support/Service, Documentation, Legal, Past Due Accounts, Problem Solving Skills, Property Management, Property Rentals, Reconciliation, Regulations, Rentals, Reporting Skills, Status Reports, Team Player, Time Management
Lawernceville, New Jersey
Responsibilities Include:
- Maintain daily contact with residents and/or their representatives concerning any aspect of rent collection, including property visits, telephone inquiries, office interviews, coordination of payments, and offering advice on methods of payment
- Develop and distribute weekly, monthly, quarterly, and annual collections status reports to management
- Resolves cash application issues in conjunction with the AR Specialist
- Research and reconcile resident ledgers
- Works with other team members to resolve and collect payments for disputed charges
- Create, design, implement and enforce debt counselling policy and procedures to ensure sustainable tenancies
- Manage all notices and late fees in accordance with policy and procedures
- Ensures key principles of customer service are adhered to and the needs to vulnerable residents are met
- Understands rent collections that considers financial circumstances and identify suitable cases for referral to debt counselling services
- Actively monitors all payment commitments on a consistent basis and takes appropriate action
- Ensure all YARDI and manual documentation systems are accurately updated and maintained on a timely basis
- Prepares court documents and paperwork relevant to rent cases including negotiation with tenants and other representatives before hearings
- Understands Court procedures including liaison with court officials and legal services as required
- Files and follows through on small claims proceedings
- Coordinates lock outs in conjunction with Property Managers
- Coordinates inventories and photographic evidence in respect of items remaining in the property and damage to property
- Transfers bad debt cases to collection agency in accordance with policy and procedure
- Maintains continual awareness of changes in the regulation and precedents in respect of rent collection and recovery
- Provides written reports in relation to collection, legal referral, including provision of referrals to external agencies
- Liaison between company and collection agency
Benefits: Medical, Dental, Life Insurance, PTO, Paid Sick Leave and 12 Paid Holidays. Eligible for benefits 30 days after employment.
Salary: Based on Experience