Collections & Customer Service Specialist

As a Collections and Customer Service Representative, you will conduct a high volume of outbound calls to ATBS clients regarding account balances while providing exceptional customer service. This position is a full time role in-person in our Laramie, WY office. 

About Us: 

• Since 1998, ATBS has been the trusted business partner of individual owner-operator truck drivers and the largest fleets in America
• 11,000 recurring clients and growing
• 120 employees, 10 departments, 2 offices, 1 team
• Team-oriented and casual work environment
• Continuous training through ATBS University
• Room for growth and professional development

About You:

• You solve problems creatively and develop innovative solutions
• You are curious and have an inherent willingness to learn
• You enjoy collaborating with others and have excellent communication skills
• You are analytical and detail-oriented
• You always go the extra mile to provide exceptional customer service

About the Opportunity:

• Reviewing client accounts for the balance due from clients, resolving client variances, taking payments, processing refund and credit memo requests 
• Contacting clients with declined or expiring credit cards to collect payments
• Providing excellent customer service with a positive attitude and professional demeanor to internal and external clients 
• Utilizing ATBS software programs to input data to update ATBS records

About Your Expertise: 

• Results-oriented with the ability to generate a high volume of outbound calls in a fast-paced environment
• Strong organizational, communication, and problem-solving skills 
• Attention to detail and good aptitude with numbers 
• Strong customer service orientation and customer relation skills
• Ability to multitask and meet deadlines 
• Proficient computer skills
• High School Diploma, GED, or Higher
• 2-3 years of customer service in an office environment
• Experience and demonstrated ability with Excel

About the Perks:

• Free beer & coffee daily 
• Monthly celebrations
• Charitable time off to give back to our communities
• Paid time off to pursue what you are passionate about
• Health, vision, and dental benefits and HSA match
• 401K match