Collections/Credit Balance Clerk

Job Summary Occupation: Collections/Credit Balance Clerk Specialty: Patient Billing Collections Credit Balances Salary: $19.28$27.95 per hour Working Hours: 40 hours/week Shifts: Day On-Call: No Degree Required: High School Diploma or Equivalent Position Type: Full Time Work Environment: Hospital Location: 93555, Ridgecrest, California, United States Visa Sponsorship: No Job Description Were looking for a detail-oriented and dependable Collections/Credit Balance Clerk who enjoys solving problems, supporting teammates, and helping patients navigate billing questions with care and professionalism. In this role, youll support our Collections Supervisor and Credit Refund Specialist by reviewing accounts, investigating credit balances, correcting billing discrepancies, and preparing documentation for refund processing. Youll also serve as a primary phone contact for the billing office, assisting patients and connecting them with the appropriate team members. We value adaptability, organization, clear communication, and a collaborative spirit. Were excited to welcome someone who takes pride in accuracy, approaches challenges with a positive attitude, and is ready to support the teams evolving needs. Key Responsibilities Review, research, and reconcile complex credit balance accounts to identify overpayments, insurance discrepancies, and system errors. Identify and correct over-adjustments, inaccurate write-offs, and other account balance discrepancies. Research and prepare credit balance documentation for the Credit Refund Specialist to support accurate refund processing. Identify outstanding balances and refer accounts to the Collections Supervisor for appropriate recovery activities. Support compliance-related workflows for government accounts, including Medi-Cal. Serve as a primary telephone contact for the billing office, assisting patients with billing inquiries and directing calls to the appropriate billing representatives. Perform routine collections and credit balance activities to support daily department operations. Maintain confidentiality of patient information, financial records, and hospital business. Organize and prioritize multiple assignments while maintaining accuracy and meeting department expectations. Demonstrate professionalism, empathy, and service excellence when communicating with patients, coworkers, and other departments. Adapt to changing priorities and perform additional duties as assigned to support the Collections and Credit Balance team. Collaborative Teamwork This role involves working closely with the Collections Supervisor, Credit Refund Specialist, and Patient Billing team to support accurate account resolution, efficient billing operations, and a positive patient experience. Youll contribute to a supportive and collaborative work environment by communicating clearly, assisting teammates with changing priorities, and approaching patient billing concerns with professionalism and empathy. Qualifications High school diploma or equivalent required. Minimum of 2 years of experience in medical billing, hospital accounts receivable, or healthcare credit balance resolution. Strong understanding of Medi-Cal guidelines and insurance billing processes. Experience researching negative account balances, overpayments, insurance discrepancies, and system errors. Ability to review complex medical account ledgers, identify discrepancies, and resolve mathematical inconsistencies. Proficiency with computers, hospital billing software, and basic Microsoft Excel functions. Strong organizational skills, attention to detail, and ability to manage multiple routine assignments. Effective communication and problem-solving skills. Ability to follow instructions, work independently when appropriate, and collaborate effectively with team members. Flexibility to adapt to changing priorities and accept additional responsibilities as assigned. Ability to read, write, understand, and communicate effectively in the English language. Must be able to put into practice Service Excellence skills with our patients, families, coworkers, and community. Benefits Youll Enjoy Medical, Dental, Vision 403B with Employer Match Life Insurance Flex Spending Health Care Dependent Care Employee Assistance Program Gym Membership Reimbursement Sick and Vacation Time RRH Earn-To-Learn Program Welcome To RRH Established for over 60 years, RRH is a non-profit, DNV-accredited, full-service hospital and integrated healthcare system serving our region across a 38-acre campus. RRH includes a 25-bed acute care hospital, a 125-bed skilled nursing facility, and a comprehensive network of services supported by more than 860 employees. Our organization operates five primary care clinics and other multi-specialty clinics, an ambulatory surgery center, ambulance services, and full-service imaging and laboratory capabilitiesallowing RRH to deliver coordinated, high-quality care across the continuum. RRH received the American Medical Associations Joy in Medicine Award in both 2023 and 2025, recognizing its commitment to healthcare worker well-being. RRH also maintains an established physician well-being program. Our mission is to be the partner of choice for the healthcare needs of our community. Our purpose is to care for our communitys health and the well-being of those who care for them. About Ridgecrest Ridgecrest is a family-friendly community of 38,000 in the desert of central Southern California, far from the traffic and commotion of LA. Affordable and safe, its been voted as the best place to live in Kern County by Niche. Home of the China Lake Naval Air Weapons Station, it is near the Sierra Mountains and full of natural wonders, outdoor activities, and sunshine. Our hospital is close to Mammoth Ski Area, Mount Whitney, Sequoia National Forest, and Death Valley. Learn more About Ridgecrest and the Outdoor Activities around it.