Collections/Claims Specialist - Indianapolis, IN (ON-SITE)

Key Responsibilities:

• Manage a portfolio of delinquent accounts, tracking outstanding balances and prioritizing collection efforts
• Contact debtors via phone, email, and fax to discuss account status and secure payment
• Negotiate payment plans, settlements, and payoff deadlines in alignment with company policies
• Process requests for authorization hold removals and ensure timely follow-up
• Utilize skip tracing techniques to locate hard-to-reach individuals
• Investigate and resolve billing discrepancies, disputes, and client concerns
• Monitor aging reports to ensure timely collection and accurate account status updates
• Maintain detailed and accurate records of all collection activities and communications
• Build professional, trust-based relationships with clients to encourage repayment and prevent future delinquencies
• Overcome objections and provide solutions to facilitate payment, including suggesting alternative payment options

About This Role:

• Work schedule: Monday – Friday, 8am to 5pm with (two late nights required) at 10am to 7pm EST, Occasional Saturday morning hours
• Training schedule: Monday – Friday 9:30am – 6pm EST
• Engage consumers and assist them with managing their delinquent accounts
• Using a consultative approach, help consumers identify the most suitable solutions
• Negotiate to resolve the balance due in the best interests of all parties
• Create a sense of urgency using a customer service demeanor
• Remain compliant, positive and professional at all times

• Starting Hourly pay: Starting at $16.00 per hour, with the potential for a higher base rate based on experience, plus uncapped performance commission and bonus potential!
• Conversion Base Salary: $40,000 - $50,000 
• Benefits:  Medical, Dental, Vision, Life and Disability insurance 401K, Paid Vacation and Holidays
• Full time work: (40 hours per week) schedule
• Paid Training:  designed to set you up for success Day 1!
• Supportive team and collaborative culture

What You’ll Need:

To be successful, you’ll need:

• HS Diploma or GED required; College Degree a plus but not required
• Punctuality (Must have reliable attendance)
• 1 + years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking
• Must attend full training schedule
• Ability to commit to working a full time schedule with weekends as assigned
• Coachable (Must have willingness to learn)
• Must have reliable transportation
• Strong verbal communication skills (ability to persuade and negotiate)
• Computer skills: document calls and navigate software packages, databases and the internet
• Ability to maintain confidentiality and high level of trustworthiness
• Ability to maintain professionalism within the work environment