Collections Analyst

Collections AnalystThe Collections Analyst is responsible for supporting the Sales team and protecting the Lansing brand through the collection of past due amounts for assigned accounts. The Analyst also resolves credit-related issues related to incoming phone calls and emails from Lansing branch Associates and customers.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For Assigned customer accounts, collect past due amounts, negotiate payment plans, effectively partner with the sales team for assistance and to keep them abreast of the status of concerning accounts. Daily follow up on open COD's.Handle incoming phone calls and emails from Lansing Associates and customers to accept payments and resolve credit-related issues. Involves decision-making on managing past due accounts, responding to billing questions, and reconciliation of accounting records with customers.Review of lien waivers for accuracy of legal language and reconciliation to accounting records.Partner with Sales and Senior Credit Analyst in gathering information related to large projects to assess and determine actions needed to mitigate riskIssue demand letters for overdue accounts and collect outstanding balances. Determine when to escalate account to outside collections.Other duties as assigned

Qualifications

Strong problem solving/decision-making skills.Strong customer focus.Ability to handle high transaction volumeAbility to manage multiple tasks and meet deadlinesAbility to work with a strong attention to detailAbility to work effectively in a team environmentAbility to reconcile accounting recordsCommunication ProficiencyBasic proficiency with Excel and Word

Supervisory ResponsibilityThis position has no supervisory responsibilities.Work EnvironmentThis job operates in a professional, home office environment.Physical DemandsThis is largely a sedentary role, requiring use of typical office equipment such as a computer, phone, copier, check scanner, etc.Position Type and Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m.TravelSome travel may be required for this position.Required Education and Experience

High school diploma.2 years related experienceBachelor's degree is a plus, but not required

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