Collections Analyst

POSITION SUMMARYThe Collections Analyst is responsible for independently managing a portfolio of customer accounts, driving collection results, resolving complex account issues, and partnering with internal stakeholders to improve accounts receivable performance. Collections AnalystAPN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes.

Collections AnalystAPN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.POSITION SUMMARYThe Collections Analyst is responsible for independently managing a portfolio of customer accounts, driving collection results, resolving complex account issues, and partnering with internal stakeholders to improve accounts receivable performance. This role applies analytical skills and collections expertise to reduce outstanding balances and improve cash flow.ROLE AND RESPONSIBILITIESIndependently manage assigned customer accounts, including aging analysis and collection prioritizationDevelop collection strategies based on account history, payment trends, and customer risk factorsIdentify root causes of delinquency and coordinate resolution with internal and external stakeholdersFacilitate and negotiate payment arrangements and account resolutionsResearch complex disputes, reconciliation issues, and payment discrepanciesAnalyze account activity including invoices, credits, adjustments, deductions, and payment historyPartner with Billing, Sales, Customer Service, and Cash Applications teams to resolve issues impacting paymentProvide recommendations for process improvements to reduce recurring collection issuesMaintain accurate documentation of all collection activities and account outcomesPrepare and analyze collection reports, aging trends, and performance metricsSupport training and knowledge sharing with other Collections Analyst team membersEscalate significant risks and unresolved issues appropriatelySKILL REQUIREMENTS/PREFERENCES2–5 years of business-to-business collections or accounts receivable experienceStrong knowledge of order-to-cash, billing, and accounts receivable processesIntermediate to advanced Microsoft Excel skills including Pivot Tables, VLOOKUP/XLOOKUP, and reportingExperience working in ERP platforms such as Oracle, SAP, NetSuite, MS Dynamics D365, or similar systemsStrong analytical and problem-solving skills with ability to interpret account dataAbility to negotiate effectively and influence customer payment outcomesKnowledge of reconciliation processes, credits, deductions, and dispute resolutionStrong communication skills with ability to collaborate across departmentsAbility to manage competing priorities in a fast-paced environmentEDUCATION REQUIREMENTSHigh school diploma or equivalent requiredBachelor's degree in accounting, finance, or related field preferredWe are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.