Collections Analyst

The Collections Analyst is responsible for independently managing a portfolio of customer accounts, driving collection results, resolving complex account issues, and partnering with internal stakeholders to improve accounts receivable performance. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Role: Collections Analyst
Location: Lewisville TX - Hybrid
Duration: 9/30/26 with possible extension or possible convert to employee

POSITION SUMMARY
The Collections Analyst is responsible for independently managing a portfolio of customer accounts, driving collection results, resolving complex account issues, and partnering with internal stakeholders to improve accounts receivable performance. This role applies analytical skills and collections expertise to reduce outstanding balances and improve cash flow.

ROLE AND RESPONSIBILITIES

• Independently manage assigned customer accounts, including aging analysis and collection prioritization
• Develop collection strategies based on account history, payment trends, and customer risk factors
• Identify root causes of delinquency and coordinate resolution with internal and external stakeholders
• Facilitate and negotiate payment arrangements and account resolutions
• Research complex disputes, reconciliation issues, and payment discrepancies
• Analyze account activity including invoices, credits, adjustments, deductions, and payment history
• Partner with Billing, Sales, Customer Service, and Cash Applications teams to resolve issues impacting payment
• Provide recommendations for process improvements to reduce recurring collection issues
• Maintain accurate documentation of all collection activities and account outcomes
• Prepare and analyze collection reports, aging trends, and performance metrics
• Support training and knowledge sharing with other Collections Analyst team members
• Escalate significant risks and unresolved issues appropriately

SKILL REQUIREMENTS/PREFERENCES

• 2 5 years of business-to-business collections or accounts receivable experience
• Strong knowledge of order-to-cash, billing, and accounts receivable processes
• Intermediate to advanced Microsoft Excel skills including Pivot Tables, VLOOKUP/XLOOKUP, and reporting
• Experience working in ERP platforms such as Oracle, SAP, NetSuite, MS Dynamics D365, or similar systems
• Strong analytical and problem-solving skills with ability to interpret account data
• Ability to negotiate effectively and influence customer payment outcomes
• Knowledge of reconciliation processes, credits, deductions, and dispute resolution
• Strong communication skills with ability to collaborate across departments
• Ability to manage competing priorities in a fast-paced environment

EDUCATION REQUIREMENTS

• High school diploma or equivalent required
• Bachelor's degree in accounting, finance, or related field preferred

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.