Highlights
Make your impact within a rapidly growing Fintech Company: As a Collections Associate on CLIENT's Collections team, you'll serve as flexible, floating support across our full suite of 8 products spanning all CLIENT entities (Client.com The ideal candidate brings collections knowledge and experience, possesses a customer centric mindset, and is able to contribute strongly individually and as part of a small but high performing team to optimize collection efforts and deliver on critical financial targets.
Numbers & Facts
| Location | NULL, CA (Remote) |
| Industry | Computer/IT Services |
| Salary | $22.85 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a cloud-based financial operations platform that helps small and midsize businesses automate accounts payable, accounts receivable, and payment workflows. It enables businesses to send invoices, pay bills, and manage cash flow digitally.
Job Title: Collections Analyst, Assoc
Location: Remote but have to work MST hours
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Remote
Shift: Mon-Fri 8:30am-5:30pm
Location: Remote but have to work MST hours
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Remote
Shift: Mon-Fri 8:30am-5:30pm
JOB DESCRIPTION:
- Build your career with purpose. Be a champion for small and mid-size businesses.
- CLIENT is a leader in financial automation software for small and midsize businesses (SMBs).
- As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust CLIENT solutions to manage financial workflows, including payables, receivables, and spend and expense management. With CLIENT, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.
- CLIENT is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and Sydney, AUS and are continuing to expand into other geographic locations. If you're looking for a place that helps you do the best work of your career, look no further than CLIENT.
- This position is Remote, however if local may use office space at Draper Headquarters.
Make your impact within a rapidly growing Fintech Company:
- As a Collections Associate on CLIENT's Collections team, you'll serve as flexible, floating support across our full suite of 8 products spanning all CLIENT entities (Client.com LLC, Divvy, and Invoice2Go).
- No two days look the same in this role - you'll move between products and queues based on where the team needs you most, supporting case influxes, providing backup coverage, and stepping in wherever collection efforts need reinforcement.
- You'll be equipped with comprehensive training essentials to build fluency across our products, then given the autonomy to float where the work is. The Collections team owns the end-to-end collections process - reviewing each account to determine the best approach, then executing that plan to bring in the maximum amount of revenue.
- The ideal candidate brings collections knowledge and experience, possesses a customer centric mindset, and is able to contribute strongly individually and as part of a small but high performing team to optimize collection efforts and deliver on critical financial targets.
We'd love to chat if you have:
- 1-2+ years of direct collections experience preferably in ecommerce, payments, financial services or a similar industry
- Proven ability to learn, adapt and train on new processes and procedures - this role touches 8 products, so adaptability is essential
- Comfort with a highly variable day-to-day, shifting between products and case types based on team needs
- Logical and rational thinker with demonstrated data analysis and investigative skills
- Excellent organizational and time management skills - must have ability to prioritize and balance multiple tasks simultaneously
- Strong interpersonal and decision-making skills with ability to resolve conflicts and build relationships within a dynamic organization
Top 3 Requirements:
(Non-negotiable skills and experience required for consideration.)
- 1 2+ years of direct collections experience, preferably in payments, fintech, ecommerce, or financial services
- Proven ability to quickly learn, adapt to, and execute new processes across multiple products and case types
- Strong organizational and time management skills with the
- ability to prioritize and balance shifting workloads across several queues simultaneously
Top 3 Preferred Qualifications:
(Skills and experience that are not required but would be highly valued; exceed expectations.)
- Knowledge of payment processing methods (ACH, check, digital wallet, international payments, virtual and credit cards)
- Experience providing flexible/floating or cross-trained support across multiple products, teams, or workflows
- Prior experience in fintech or SaaS collections environments with multiple product lines.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.