Collections Agent

Collections Specialist - Denver, CO (in-office)

Hourly pay rate: $23-25/hr + bonuses

Benefits: This position is eligible for health, dental, vision, insurance, and 401(K).

Responsibilities:

• Handle a high volume of inbound and outbound collection calls to customers regarding overdue payments
• Conduct high-volume outbound dials daily in a metric-driven environment
• Utilize an automated dialer system to manage volume-based outreach and improve account resolution
• Identify and negotiate payment solutions to bring delinquent accounts current
• Guide customers through various stages of delinquency and work accounts toward resolution
• Follow up with customers via email to answer questions and confirm payment arrangements
• Maintain accurate and up-to-date records of all customer interactions and account activity
• Ensure strict adherence to all applicable collection laws, regulations, and company policies (including FDCPA and FCRA guidelines)
• Meet or exceed individual and team performance goals related to call volume, quality, and account resolution

Requirements:

• 1+ years of experience in a high-volume call environment
• Strong verbal communication and negotiation skills
• Demonstrated ability to express empathy, patience, and professionalism when discussing sensitive financial matters
• Ability to balance multiple priorities and independently problem-solve in a fast-paced environment
• Self-motivated with a strong drive to exceed performance goals in a metrics-driven setting
• Proficient in computer applications with strong and accurate data entry skills
• Working knowledge of FDCPA and FCRA compliance practices
• Experience with Salesforce (preferred)
• Experience using a dialer system

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.