Overview
This position is responsible for managing an assigned portfolio of accounts and loans by executing effective collection strategies with a goal of reducing delinquency rates and minimizing financial losses.
Responsibilities
- Perform collection activities on simple to moderately complex consumer or commercial accounts/loans, with moderate supervision.
- Conduct inbound and outbound collection calls utilizing a predictive dialer, preview or other technology.
- Negotiate payment arrangements for delinquent accounts and document all interactions accurately in accordance with departmental procedures.
- Assist in resolving difficult collection problems such as payment disputes, alternative payment arrangements, and extensions.
- Identify problematic accounts/loans, escalate concerns to management and contribute to determining appropriate actions.
- Conduct skip tracing and work other specialty queues when assigned.
- Perform additional duties as assigned.
Qualifications
- High School Diploma
- Knowledge and understanding of collection industry standards of practice including a working knowledge of privacy and fair debt collection regulations, bankruptcy, repossession, including replevins, foreclosure and other consumer credit laws affecting collection of debt
- General knowledge of the lending process from point of application to note documentation
- Familiarity with credit bureau information and other sources of consumer reporting
- Strong communication and interpersonal skills
- Effective organizational and analytical skills
- Sound judgment and decision-making skills
- Strong negotiating and collaboration skills
- Strong PC skills
- Two years of collection experience working with similar consumer, mortgage or commercial products preferred
- Two-year college degree preferred
Physical Requirements & Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse requiring hand and wrist manipulation, while viewing computer screens.
Disclaimer: Management retains the right to add, delete or modify the responsibilities and qualifications of the position at any time.
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