DescriptionCollections Specialist
Temp-to-Hire
Location: Baton Rouge, LA 70809
Start: ASAP
Pay: $20-$25/ Hour
Shift: M-F 8am- 5pm, 40 hrs/ week
On-Site Requirement
- Must be able to commute daily (onsite attendance required daily). Not a remote position.
Experience
- Minimum 1-2 years in Accounts Receivable and/or Collections
- Proven experience managing open invoices and customer payment cycles
- High school Diploma or Equivalent
Systems & Technical Skills
- Experience with D365 Finance & Operations preferred
(or similar ERPs: SAP, Oracle, NetSuite, etc.) - Strong ability to document collection activity directly in the ERP
- Skilled in Excel for aging reviews, account tracking, and reporting
Collections & Communication Skills
- Experience making outbound collection calls to customers
- Professional and confident in resolving payment issues
- Timely and accurate in responding to customer and internal emails
- Able to manage a portfolio of accounts and prioritize collections efforts
Problem Solving & Escalations
- Strong problem-solving skills to identify root causes of delinquency
- Ability to handle account disputes and work cross-functionally toward resolution
- Knows when and how to appropriately escalate high-risk accounts, non-payment, or billing concerns to leadership
Work Habits & Documentation
- Consistently adds detailed notes on customer interactions and follow-ups
- Able to follow procedures and escalation workflows
- Can work independently once trained while staying aligned with team priorities
Professional Expectations
- Must have a go-getter attitude and strong team spirit
- Positive, proactive mindset with willingness to support the broader AR function