We are seeking a Support Engineer with experience in application support, collateral management, production incident management, and technical troubleshooting. Strong background supporting collateral management platforms, particularly COLLINE, with hands-on expertise in SQL, Linux/Unix, and scripting is needed.
Client Details
A Global Financial Firm with a robust location in Metropark, NJ!
Description
We are seeking a Support Engineer with experience in application support, collateral management, production incident management, and technical troubleshooting. Strong background supporting collateral management platforms, particularly COLLINE, with hands-on expertise in SQL, Linux/Unix, and scripting is needed.
- Provide Level 1 & Level 2 production support for collateral management applications.
- Act as the primary support contact for business users, collateral operations, and front-office teams.
- Investigate and resolve production incidents, user inquiries, and system issues.
- Conduct root cause analysis and work with development teams and vendors to resolve issues.
- Support collateral management workflows, including margin processes and exposure management.
- Monitor application health, troubleshoot issues, and maintain optimal performance.
- Write and execute SQL queries to investigate data discrepancies and support operational requests.
- Use Linux/Unix commands and shell scripting for troubleshooting, automation, and operations support.
- Manage and monitor batch processes using Tidal scheduling tools.
- Support user onboarding, access provisioning, entitlement reviews, and audit activities.
- Participate in change management, production releases, and operational readiness reviews.
- Coordinate and support disaster recovery testing and environment failover activities.
- Partner with third-party vendors to resolve application, connectivity, and operational issues.
- Support integrations with SWIFT, AcadiaSoft, custodians, and other external counterparties.
Profile
- 10+ years of application, production, or support engineering experience within financial services.
- Strong knowledge of collateral management, exposure management, and margin processes.
- Experience supporting collateral management platforms in a production environment.
- Hands-on experience with Linux/Unix, SQL, shell scripting, and production support/incident management.
- Experience troubleshooting applications, analyzing logs, and investigating data issues.
- Strong understanding of user access management, entitlement reviews, audits, and operational controls.
Job Offer
Michael Page health benefits begin on day-1 of employment should you enroll in our coverage!
Interested? Apply today!
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