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Engineering Jobs

Collaboration Engineer

Integrated Resources, Inc

  • Tampa, FL
  • 3 days ago

    Highlights

    Assists with incident resolution, service requests, device provisioning, troubleshooting, and administrative tasks supporting enterprise collaboration services. Key Responsibilities: Provide Tier 2 and Tier 3 support for collaboration technologies, resolving incidents and fulfilling service requests.

    Numbers & Facts

    LocationTampa, FL

    Description

    Job title: - Collaboration Engineer
    Location: - Lutz, FL 33549
    Duration: - 06 Months
     
    Position Summary
    • Provides day-to-day support for client digital collaboration and unified communications platforms. Assists with incident resolution, service requests, device provisioning, troubleshooting, and administrative tasks supporting enterprise collaboration services.
    • Works under the guidance of senior team members to maintain reliable, secure, and effective communication tools for business users.
     
    Key Responsibilities:
    • Provide Tier 2 and Tier 3 support for collaboration technologies, resolving incidents and fulfilling service requests.
    • Support user administration, configuration, provisioning, and troubleshooting activities.
    • Assist with deployment, maintenance, and upgrades of collaboration and communications systems.
    • Coordinate with vendors and internal IT teams to resolve service issues.
    • Create and maintain technical documentation, knowledge articles, and user instructions.
    • Support conference rooms, audio/visual systems, digital signage, and collaboration endpoints.
    • Assist with testing and validation of system changes, upgrades, and new features.
     
    Required Experience:
    • 3-5 years of experience supporting enterprise collaboration, unified communications, or IT infrastructure technologies.
     
    Experience supporting one or more of the following: 
    • Microsoft Teams
    • Microsoft 365
    • Cisco Unified Communications Manager (CUCM)
    • Cisco Unity Connection
    • Cisco Webex
    • Cisco Jabber
    • Contact Center platforms
    • Apple iPhone/mobile device management
    • Video conferencing and conference room technologies
    • Audio/Visual systems and digital signage
    • Familiarity with VoIP, SIP, networking fundamentals, and troubleshooting methodologies.
    • Experience using ITSM tools for incident and request management.
     
    Preferred Skills:
    • Knowledge of Microsoft Teams Voice and collaboration services.
    • Basic understanding of contact center technologies.
    • Experience supporting mobile devices, conferencing systems, and collaboration applications.
    • Strong customer service, communication, documentation, and problem-solving skills.
     
    Education:
    • Associate degree in Information Technology, Computer Science, or related field preferred.

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