Coffee Shop Supervisor

Designed to bring people together, FORTH blends boutique hospitality with an elevated social experience-featuring stylish rooms, buzzing restaurants and bars, and a vibrant members' club that celebrates culture, community, and connection. The ideal candidate is a hospitality professional who is passionate about coffee and guest service, has strong attention to detail, and can confidently lead a team in a fast-paced environment.

Property Description

Join the Team at FORTH Hotel and Club - Atlanta's Most Exciting Destination!
Step into the energy of Atlanta at FORTH Hotel and Club, where modern luxury meets creative spirit. Designed to bring people together, FORTH blends boutique hospitality with an elevated social experience-featuring stylish rooms, buzzing restaurants and bars, and a vibrant members' club that celebrates culture, community, and connection.

As part of our team, you'll have the chance to help shape a one-of-a-kind hotel experience in the heart of the city. If you're passionate about service, thrive in dynamic environments, and want to be part of something bold and new-this is where your next chapter begins.

Overview

The Coffee Shop Supervisor is responsible for overseeing the daily operations of the Bar Premio café, ensuring an exceptional guest experience and maintaining consistently high standards for coffee, service, food presentation, cleanliness, and hospitality. This position leads the café team during assigned shifts, supports training and development, and ensures the café operates efficiently and in accordance with Bar Premio standards.

The ideal candidate is a hospitality professional who is passionate about coffee and guest service, has strong attention to detail, and can confidently lead a team in a fast-paced environment.

Responsibilities

Essential Responsibilities

Daily Café Operations

• Oversee daily café operations and ensure smooth, efficient service.
• Lead the café team during assigned shifts and provide direction, support, and accountability.
• Ensure all coffee beverages are prepared consistently according to Bar Premio recipes and quality standards.
• Ensure pastries, grab-and-go items, and café food offerings are properly displayed, stocked, and presented.
• Monitor guest flow and ensure timely, attentive service.
• Maintain a clean, organized, and welcoming café environment throughout the shift.
• Ensure opening, closing, and shift-change procedures are completed accurately.
• Communicate operational needs, maintenance concerns, and guest feedback to management.

Guest Experience

• Deliver warm, knowledgeable, and personalized hospitality to every guest.
• Build relationships with regular guests and create a welcoming café environment.
• Address guest questions, concerns, and service recovery situations professionally.
• Maintain Bar Premio's service standards and uphold the overall guest experience.

Team Leadership & Training

• Train and coach café employees on coffee preparation, service standards, menu knowledge, sanitation, and operating procedures.
• Provide ongoing feedback and support to team members.
• Assist management with onboarding and developing new café employees.
• Monitor employee performance, attendance, punctuality, and adherence to company standards.
• Foster a positive, professional, and team-oriented work environment.
• Lead by example in appearance, attitude, hospitality, and work ethic.

Inventory & Café Standards

• Monitor inventory levels for coffee, milk, syrups, pastries, paper goods, and other café supplies.
• Communicate inventory needs and assist with ordering and receiving as directed by management.
• Minimize waste and ensure proper product rotation and storage.
• Maintain proper food safety, sanitation, and cleanliness standards.
• Ensure all café equipment is properly cleaned, maintained, and used according to operating procedures.
• Report equipment issues and maintenance needs promptly.

Administrative Responsibilities

• Assist with daily opening and closing checklists.
• Monitor timekeeping and ensure employees accurately record their hours.
• Complete required shift reports, inventory counts, and operational documentation.
• Assist management with scheduling and staffing needs when requested.
• Maintain clear communication with restaurant management and other departments.

Qualifications

• 2+ years of hospitality, café, coffee shop, or food and beverage experience preferred.
• Previous supervisory or leadership experience preferred.
• Strong knowledge of coffee preparation and café operations.
• Excellent guest service and communication skills.
• Ability to lead and motivate a team in a fast-paced environment.
• Strong attention to detail and organizational s