Cocktail Server

Company DescriptionWe are looking forDelano Service Agent - PBXto join the re-opening of the famedDelano Miami Beach.Set to open its doors in early 2026 Delano Miami Beach will fuse historic charm with contemporary luxury reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts the hotel will preserve its iconic walk-in pool and in addition unveil a new pool on an amenity deck offering breathtaking views of the ocean. Delano Miami Beach will act as the brands flagship location re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore in partnership with Cain International the owners of Delano Miami Beach as well as partner in the Delano brand are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel.Job DescriptionJOB OVERVIEWUnder the general guidance of the Bar Manager the Cocktail Server is responsible for delivering an elevated beverage experience by providing attentive polished and engaging service to guests in a fast-paced high-energy environment. This role requires strong product knowledge exceptional communication skills and the ability to anticipate guest needs while maintaining the highest standards of service presentation and professionalism.YOUR KEY RESPONSIBILITIESGreet guests promptly and warmly creating an inviting and engaging atmosphere.Present menus and provide knowledgeable recommendations on cocktails spirits wine and beerAccurately take beverage orders and enter them into the POS systemDeliver cocktails and beverages efficiently while ensuring proper presentation and quality.Monitor guest satisfaction throughout service and proactively address needs or concernsMaintain cleanliness and organization of assigned service areas including tables and stationsAdhere to all alcohol service laws safety regulations and company policies.Collaborate closely with bartenders and support staff to ensure seamless service flowProcess payments accurately and handle cash and credit transactions responsibly.Upsell premium beverages and specialty cocktails when appropriateMaintain a polished appearance and professional demeanor at all times.We recognize we are in the hospitality industry and that may require us to provide lateral service.We will on occasion call for each individual on the team to perform various related tasks as needed in the spirit of providing exceptional guest service.ADDITIONAL RESPONSIBILITIESCommunicate effectively both verbally and in writing to provide clear direction to the venue teams.Communicate with team members using a positive and clear speaking voice listen to and understand requests respond with appropriate actions and provide accurate information.Remain calm and alert especially during emergency situations.Make decisions and take actions based on previous experience and good judgment sometimes revising procedures to accommodate unusual situations.QualificationsSPECIFIC JOB KNOWLEDGE & SKILLSPrevious cokctail serving or high volume food and beverage experience preferredStrong knowledge of cocktails spirits wine and beer.Excellent interpersonal and communication skillsExceptional attention to detail and service standards.Flexible availability including evenings weekends and holidays.Ability to multitask work in a fast-paced environment and have a high-level attention to detailMaintain positive and productive working relationships with other team members and departmentsAbility to work independently and to partner with others to promote an environment of teamworkMust be able to stand or walk a minimum eight-hour shiftMust be able to twist tow push or pull reach bend climb and carry objects as necessaryMust have excellent communication skills and be able to read write speak and understand EnglishMust be able to work inside and outside at all times of the year as needed based upon business volumesAdditional InformationAll your information will be kept confidential according to EEO guidelines.