Cocktail Server Primary Responsibilities: Provide prompt and courteous beverage service to casino guests in designated gaming areas. This includes taking the order and delivering the beverage item in a quick, and efficient manner in accordance with all company standards, policies and procedures to result in a high level of guest satisfaction. ESSENTIAL FUNCTIONS: - Carry work cards at all times while on shift. Serve alcohol responsibly in accordance with alcohol awareness training.
- Acknowledge and greet guests in a friendly manner. Always conduct yourself in a manner that reflects a positive and professional demeanor. Must maintain proper personal grooming and uniform standards while on shift.
- Observe and practice safety rules and regulations and encourage other to do so. Must comply with health and sanitation standards.
- Must have knowledge of SDS sheets located in your area.
- Must have knowledge of all emergency procedures.
- Responsible for informing the supervisor on duty of any team member or guest opportunity.
- Promotes a safe and clean environment for fellow team members and guests.
- Work area to be kept clean.
- Must be familiar with drinks and prices when working the outside patio area.
- Complete assigned side work and any additional task with a positive manner
- Observe and anticipate guest’s needs
- Maintain a well-stocked service station
- Must be familiar with all slot, cash and complimentary charging procedures
- Retrieve glassware including but not limited to beverage glasses and bottles from casino and other assigned areas
- Take beverage order and relay to bartender
- Collect order from bartender, add appropriate garnish, place on tray and serve to guest with cocktail napkin
- Request identification from the guest when legal age is questioned
- Complete bill and accept payment (from outside bar patio only)
- Must manage time efficiently with minimum supervision
- Must be able to make quick judgment decisions
WORKING CONDITIONS: - Must be able to work a flexible schedule
- Must be able to stand and walk for long periods of time
- Must be able to bend or reach to a height of 6 feet with or without a reasonable accommodation
- Normal or corrected vision range and the ability to distinguish letters and symbols
- Requires eye/hand coordination, normal sense of smell, taste, touch and sound
- Regular and predictable attendance
- Work is typically in a work area that may be unusually hot, cold, noisy, smoke-filled
- Work may be in small areas with a 3-foot access
- Must be able to lift (how much?), reach, bend, push, pull, grasp
- Constant contact with guests and team members
- Must be able to work calmly under stressful conditions (increase in business volume)
KNOWLEDGE AND SKILL REQUIREMENTS: - Basic reading, writing, and arithmetic skills required. Must be able to read, write, speak and understand English. This is normally acquired through a high school diploma.
- Visibility requires maintaining a professional appearance and providing a positive company image to the public.
- Work may include weekends, nights, and early mornings.
- Must be able to deliver a tray of beverages weighing 15 pounds.
- Must be 21 years of age and be able to obtain all local, state and federal regulatory permits as required by position.
- Knowledge of all drinks and appropriate call order
- Good people skills
- Able to work well under pressure in a fast paced environment
- Above average manual dexterity
MINIMUM QUALIFICATIONS: Education: High school diploma or general education degree (GED) Experience: Previous experience as a cocktail server, preferably in a similar environment
Licenses: Must be able to obtain all necessary work cards
|