Co-op, Business Strategy, Emergency Response and Safety Compliance (Summer 2027)
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Co-op, Business Strategy, Emergency Response and Safety Compliance (Summer 2027)
United States, Georgia, Atlanta
Ops Control
03-Sep-2026
Ref #: 33927
How you''ll help us Keep Climbing (overview & key responsibilities)
Delta Air Lines'' Operations & Customer Center (OCC) is seeking undergraduate co-op students for a minimum of three alternating work terms. The OCC serves as the operational command center for Delta''s worldwide network and is responsible for both tactical and strategic decision-making during operational disruptions.
This co-op opportunity supports the Business Strategy, Emergency Response/Business Continuity, and OCC Safety & Compliance teams. Students will contribute to employee engagement initiatives, communications, learning programs, emergency planning, business continuity efforts, safety campaigns, and compliance activities that help the OCC operate effectively in a 24/7 environment.
Key Responsibilities
- Support project management activities related to employee engagement, learning initiatives, emergency response planning, safety, and compliance programs.
- Document and analyze operational processes and the technology used to support decision-making.
- Assist with evaluating learning and training products to identify opportunities for enhancement, maintenance, or retirement.
- Partner with cross-functional teams on continuous improvement initiatives and strategic projects.
Business Strategy & Employee Engagement
- Support the OCC Business Strategy team by managing and coordinating employee engagement initiatives.
- Assist with event planning, logistics, and execution for divisional activities.
- Develop internal communication campaigns that promote engagement, learning, and organizational initiatives.
- Create and maintain communications materials, including:
- Marketing brochures
- OCC portal content
- Departmental bulletins, announcements, and memos
Emergency Management & Business Continuity Planning
- Support Emergency Management (EM) and Business Continuity Planning (BCP) initiatives for the OCC.
- Conduct Business Impact Analysis (BIA) updates by interviewing application and product owners to assess operational criticality.
- Update, maintain, and ensure accessibility of contingency and recovery plans.
- Assist with the migration of OCC operational applications to cloud-based environments.
- Support Corporate Emergency Command Center (CECC) planning and response activities.
- Contribute to technology enhancements that improve emergency response and business continuity capabilities.
- Design and develop micro-learning content to support emergency preparedness and business continuity awareness.
Safety, Compliance & Facilities Management
- Update and maintain departmental Emergency Preparedness Plans (EPPs) and Fire Prevention Plans.
- Develop and improve processes that support real-time reporting and response to facility failures.
- Create storyboards, training materials, and videos supporting evacuation, relocation, and continuity-of-operations procedures.
- Validate the accuracy and currency of emergency planning documentation and related resources.
- Monitor Automated External Defibrillator (AED) locations to ensure equipment readiness and functionality.
- Conduct periodic reviews of first aid stations to verify supplies are available and properly maintained.
What you need to succeed (minimum qualifications)
- Currently enrolled in an accredited College, University, or Institution and pursuing a bachelor''s degree in:
- Project Management
- Aviation Management
- Aviation Science
- Business
- Or a related field
- Available for three alternating semesters.
- Willing to relocate to Atlanta, GA for each work term.
- Strong organizational, project management, communication, and collaboration skills.
- Proficient with Microsoft Office, particularly Excel and PowerPoint.
- Experience with Adobe products.
- Comfortable working independently and in team settings.
- Demonstrates a commitment to safety, integrity, respect, and continuous improvement.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications)
- Academic concentration or experience in project management, aviation management, or marketing and communications.
- Familiarity with project management tools.
- Leadership experience through school, community, or extracurricular organizations.
- Strong interest in aviation and Delta Air Lines'' operations
Ideal Candidate Profile
The strongest candidates will:
- Learn quickly and adapt to new challenges.
- Thrive in a fast-paced environment with shifting priorities.
- Work effectively with individuals from diverse backgrounds and perspectives.
- Take initiative and drive results.
- Demonstrate a team-first mindset.
- Be passionate about operational excellence, continuous improvement, and support Delta''s customers.
Core Competencies
- Project Management
- Communication
- Business Analysis
- Process Documentation
- Continuous Improvement
- Teamwork and Collaboration
- Adaptability
- Leadership Potential
- Safety and Compliance Awareness
- Aviation Industry Interest
This role is particularly well-suited for students interested in operations management, business strategy, aviation operations, emergency management, organizational communications, learning and development, or project management careers.
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