Position Overview The CNC Technical Support position assists with new product programming and provides the first level of technical support to the Computer Numerical Control or CNC Operators. Operators use CNC machines to drill, grind or mill parts used in manufacturing Quaker Window and Door products. The CNC Technical Support position works as part of a team that keeps Quaker's machinery working properly. The CNC Technical Support position performs machine adjustments, troubleshoots problems, and completes machine maintenance.Duties and ResponsibilitiesProvide the first level of Technical Support on manufacturing machinery that drills, grinds or mills, monitor machine operation and display readouts to detect malfunctionsRespond to notifications of CNC machine malfunctionTroubleshoot 3D printers & CNC machines - define problems, collect data, establish facts and draw valid conclusions; order parts to make necessary repairs Train new CNC OperatorsLearn to calibrate CNC machinesRead, analyze, and interpret technical procedures, mechanical drawings and set up instructions to understand specifications of the machineryPerform machine adjustments based on trend analysis of known issuesPerform maintenance such as setting speed and feed rates, cleaning machine parts and replacing work or damaged drill bitsProvide materials, tools, training and backup to CNC OperatorsTrain operators on new programs and general CNC operationCommunicate the state of equipment repairs to Production LeadsComply with safety, quality, and productivity requirements and proceduresAssist the CNC Programmer with new product programming including programming for plastic printing fixturesLearn & apply basic rules in GCODE & ELUCAD software to create CNC CodeDesign and draw simple 3D fixtures in Solid Works CAD softwareUse 3D printers to produce CNC fixtures, various alignments and go / no-go gaugesTranslate instructions into computer commands so machines can perform proper functions to print necessary partsLoad control media containing programmed commands into control console of machine or enter commands to retrieve programmed control dataPrepare test runs to check if the machines produce outputs according to specificationsLoad or unload parts in machines for testing, set components to precise tolerances utilizing CNC technology Operate a CNC machine as necessary to produce testing parts Prompt and regular attendance at an assigned work locationInteract with employees and customers in an appropriate mannerConfer on site with staff members with whom the employee must interact on a regular basisCommunicate via email and prepare reportsReview and analyze data and information concerning machine programmingPlan, prioritize and monitor parts creationComplete assigned tasks/projects in a timely mannerSupervisory ResponsibilityNo direct management or supervisory responsibilities.TravelApproximately 15% travel is required to commute between the Quaker campuses to resolve machinery issues, for training or position backup.Qualifications An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Familiarity with Microsoft Office software: Word, Excel, OutlookApply concepts such as fractions, percentages, ratios, and proportions to practical situationsAbility to read and interpret blueprints & engineering drawingsAbility to interpret a variety of technical instructions in mathematical or diagram form.Ability to work with fundamentals of plane and solid geometry and trigonometry mathematical concepts.Basic knowledge of AutoCAD – Computer-Aided Design softwareProficient with hand tools and machinery required to maintain equipment.Preferred Education and ExperienceThe expectation is that the individual has achieved a minimum level of education and/or related expertise to qualify for this position.Minimum 6 months experience with Quaker as a high-quality CNC OperatorCertificate or degree in engineering or a relevant field of study preferredAn equivalent combination of education and experience may be satisfactoryCompetencies and SkillsResourceful / Proactive in Gathering Information, Sharing Ideas and Trouble ShootingReading and ComprehensionReasoning Skills like Analysis, Evaluation and SynthesisMathematical Skills Flexibility Collaboration and Team Based Mindset Safety Focused Quality Focused Position Type and Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.Physical Demands The demands and environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a manufacturing job. The employee must be able to:regularly lift and/or carry objects weighing up to 25 pounds, and occasionally lift and/or move up to 50 pounds, work shifts of at least 8 hours, and occasionally longer, for 5-6 days each week,reach, bend, climb or balance; and stoop, kneel, crouch or crawl as necessary; andstand for prolonged periods.Vision abilities required by this job may include close vision, distance vision, depth perception and ability to adjust focus.It is an essential job function and safety rule, applicable to every employee working in a safety sensitive classified position, to be able to work in a constant state of alertness and in a safe manner. SafetyObserve safety and security policies and procedures, including proper use of Personal Protective Equipment including but not limited to eye and toe protection; report potentially unsafe conditions; and use equipment and materials properly. The individual will also follow job-specific safety requirements such as Housekeeping, Ladder Safety, Power and Manual Tool Safety, Safe Lift and Scaffold Safety.Work Environment While performing the duties of this job, the employee is exposed to climactic variations, fumes or airborne particles, various levels of vibration, and moving mechanical parts. Various different types of Personal Protective Equipment might be required based on the employee's work location. The noise level in the work environment may require hearing protection.Other Duties and ResponsibilitiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of the employee for this job. Duties, responsibilities and activities may change at the discretion of management at any time.Equal Employment Opportunity Statement Quaker is an equal opportunity employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Quaker will be based on merit, qualifications, abilities, and Quaker's needs and resources. Quaker does not discriminate in any employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, ancestry, age, disability, genetic information, military status, or any other category protected by law.
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