CNC Machine Tool Controls Field Service Technologist

About the role

Be the front‑line expert commissioning, optimizing, and servicing EMAG machine tools and automation systems across North America—and internationally when required. You’ll specialize in Siemens controls and keep our customers productive from startup through buy‑off and beyond.

Core accountabilities

• Commission, validate, and hand over EMAG CNC machines and automation at customer sites.
• Troubleshoot and repair PLCs, HMIs, drives, sensors, motors, and associated electrical/control hardware.
• Configure and tune Siemens platforms: SINUMERIK, SIMATIC PLCs, TIA Portal, STEP 7, WinCC, and related drive systems.
• Execute startups including verification, I/O mapping and checks, safety circuit validation, and operational testing.
• Use schematics, software diagnostics, and test instruments to resolve electrical, controls, communications, and automation issues.
• Adjust PLC logic, HMI pages, machine parameters, and control configurations.
• Conduct acceptance testing and support customer buy‑off.
• Deliver training to maintenance, operators, programmers, and engineering teams on operation, controls, troubleshooting, and PM.
• Provide remote technical support to customers and internal service colleagues.
• Collaborate with Engineering, Commissioning, Mechanical Service, and Customer Service to close complex issues.
• Produce detailed service reports: work performed, findings, corrective actions, and recommendations.
• Support upgrades, retrofits, control modernizations, and software enhancements; improve procedures and troubleshooting guides.
• Comply with customer and EMAG safety policies while representing the company professionally.

Qualifications

• Preferred education: Associate or Bachelor’s in Electrical Engineering, Mechatronics, Automation Engineering, Industrial Controls, or related.
• Journeyman Electrician or equivalent industrial electrical experience may substitute for degree.
• Experience: 5+ years in industrial controls, machine tool service, automation, or electrical commissioning.

Technical mastery

• Deep knowledge of Siemens automation ecosystems.
• Comfortable reading electrical schematics, wiring diagrams, ladder logic, and technical documentation.
• Track record troubleshooting CNC machines, robotics, or automated manufacturing systems.
• Exposure to Fanuc, Siemens, or similar industrial control platforms.
• Working knowledge of ISO 9001/14001 principles.

Professional attributes

• Highly organized, able to juggle tasks in fast‑paced environments.
• Steady under pressure; communicates with professionalism and empathy.
• Dependable, trustworthy, a team player who can also operate solo.

Physical/Mental/Environmental Demands

The characteristics described below are representative of those encountered while performing the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Frequently be required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.
• Plant manufacturing may be noisy from time to time, especially when visiting customer sites. Hearing protection may be required in some circumstances.
• Ability to multi-task and meet critical deadlines
• Overtime may be necessary as work load’s dictate. This may include weekdays, weekends and/or holidays.
• Job will require travel to and visit a customer’s office, production facility or job site. Conditions will vary at each location, but the conditions listed above will generally apply.
• Ability to travel internationally and domestically 70-90% of the time

Capabilities that set you up for success

• PLC troubleshooting and programming experience
• Industrial/manufacturing engineering familiarity
• Electrical schematic reading
• Knowledge of 120/208/240/480 VAC power
• CNC machine installation
• Electrical installation and wiring
• Diagnosing industrial automation equipment
• Electrical/electronic systems expertise
• Field service readiness
• Industrial electrical systems
• Equipment installation and wiring

Machines and technologies

• CNC automation solutions (Fanuc, Siemens, DMG Mori Seiki)
• CNC laser cutters
• CNC lathes (2–4 axis)
• CNC grinders
• CNC lathes (5+ axis)
• PLCs (Fanuc, Siemens)