CNC Field Service Engineer

Markent Personnel

Memphis, TN

JOB DETAILS
SKILLS
CNC (Computerized Numerical Control) Systems, Communication Skills, Control Systems, Corrective Action, Customer Experience, Customer Support/Service, Customer Training, Distribution Channel, Documentation, Electrical Engineering, Electricity, Equipment Maintenance/Repair, Geometry, Hydraulic Engineering, Identify Issues, Industrial Engineering, Machine Tool, Machining, Maintenance - Electrical, Maintenance Services, Mechanical Engineering, On Site Support, Problem Solving Skills, Programmable Logic Controller (PLC), Project/Program Coordination, Root Cause Analysis, Technical Leadership, Technical Support, Trade Shows, Training/Teaching, Willing to Travel
LOCATION
Memphis, TN
POSTED
1 day ago
CNC Field Service Engineer

We are partnered with an amazing CNC Machine Tool Builder on their search for CNC Field Service Engineers! As a Field Service Engineer, you will provide installation, troubleshooting, repair, and maintenance support for CNC machine tools at customer facilities nationwide. This role is critical to ensuring optimal machine performance and delivering an exceptional customer experience. The ideal candidate brings strong electrical and mechanical expertise, advanced diagnostic skills, and a customer-first mindset. Reporting to the CNC Field Service Manager, this position can be based anywhere East of the Mississippi, with preference given to candidates located within an hour of an airport and/or IL, TN, KY, AL, and OH.

Responsibilities
  • Install new CNC machine tool systems at customer sites, including all options and accessories
  • Perform machine leveling, geometry checks, and final adjustments to ensure peak performance
  • Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues
  • Identify root causes and recommend corrective actions including repair or replacement solutions
  • Provide on-site and remote technical support via phone, email, and other communication channels
  • Support customers, distributors, and internal teams with technical guidance and problem resolution
  • Provide customer training and assist with project coordination as needed
  • Provide service support at trade shows and company events when required
  • Maintain detailed service documentation and reporting
  • Travel extensively (100%) including overnights and occasional weekend travel
  • Perform other duties as needed
Requirements
  • Bachelor's degree in Mechatronics, Electrical Engineering, Mechanical Engineering, Industrial Engineering, or related field — or equivalent hands-on experience
  • 5+ years of experience in CNC machine tool maintenance and service (electrical and mechanical)
  • 5+ years of experience providing remote technical support within the machine tool industry
  • Proven experience installing and servicing machining centers, including leveling and geometric alignment
  • Strong knowledge of PLC programming and troubleshooting
  • Experience with CNC control systems, including FANUC controls
  • Solid understanding of power circuits and industrial electrical systems
  • Excellent troubleshooting, communication, and customer service skills
  • Ability to travel extensively (100% during weekdays) and work independently in the field

About the Company

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Markent Personnel

Markent Personnel, Inc is a Wisconsin based recruiting firm that specializes in placing engineering and manufacturing professionals. We recruit for engineering, purchasing, quality, accounting, safety, human resources and management roles. Our candidates are not looking for jobs, but careers! 

We are currently a team of 3 recruiters and a support staff of researchers. We are members of Top Echelon, the world's largest network of independent recruiters and a franchisee of Sanford Rose Associates (SRA), the 9th largest US Search firm. Markent Personnel has developed an extensive database, a dedication to professional training, and a complete set of research tools (both internet and traditional). We are recognized as a leader in technical recruiting in the Midwest. Whether you are a technical professional looking for a new position or a hiring authority searching for professional staff, the members of our firm will work diligently to help you fulfill your goals.

 

COMPANY SIZE
1 to 9 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1979
WEBSITE
http://www.markentpersonnel.com