Job Description:
We are seeking an experienced CMDB Product Owner (ServiceNow) to lead the strategy, governance, and health of our Configuration Management Database (CMDB). The ideal candidate will have a minimum of 5 years of relevant experience and will be responsible for ensuring the accuracy, completeness, and reliability of the CMDB. This role requires a strategic thinker with strong leadership skills and a deep understanding of ServiceNow and IT Service Management (ITSM) best practices.
Key Responsibilities:
- Develop and implement CMDB strategy, ensuring alignment with organizational goals and ITSM processes.
- Establish and enforce CMDB governance policies and procedures.
- Monitor and maintain the health of the CMDB, ensuring data accuracy, completeness, and reliability.
- Collaborate with IT and business stakeholders to define and document CMDB requirements.
- Lead CMDB audits and reconciliation activities to identify and resolve discrepancies.
- Provide guidance and training to CMDB users and stakeholders.
- Stay current with industry trends and best practices related to CMDB and ITSM.
- Manage CMDB-related projects and initiatives, ensuring timely delivery and quality outcomes.
- Develop and maintain CMDB dashboards and reports to provide visibility into CMDB health and performance.
This role is based in Auburn Hills, MI and is required to be on-site in our HQ building 5 days per week.
Basic Qualifications:
- Bachelor's or Master's in Computer Science, IT or related field.
- Minimum of 5 years' experience in managing a CMDB / CMS, alongside proven experience defining strategy and success metrics.
- Strong knowledge of ServiceNow platform and CMDB module.
- Proven experience in developing and implementing CMDB strategies and governance frameworks.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong leadership and project management abilities.
- Effective communication and interpersonal skills.
- Ability to work independently and collaboratively in a global team environment.
- NICE TO HAVE: Relevant certifications (e.g., ServiceNow Certified Implementation Specialist, ITIL).
- NICE TO HAVE; Experience / certification with ServiceNow Discovery and Service Mapping would be a plus