CMDB Platform Engineer

This role translates Service-Aware Operating Model requirements into scalable workflows, controls, and platform logic that improve data quality, lifecycle discipline, and service visibility at enterprise scale. Platform Automation & Workflow Engineering Design and implement platform-native workflows that support CMDB governance, service onboarding, lifecycle management, and service ownership accountability.

Description:
Business Initiative/Purpose: (Goal, Business Impact, Accomplishments from the work)

• Deliver a Service Aware Organization by standardizing service identity, ownership, dependencies, telemetry, and controls into a machinereadable model that enables endtoend visibility, enforced accountability, and scalable, automationdriven operations.

Bachelor Degree: (Required, Preferred or Not Required)

• Preferred.

Role Responsibilities: (what they will be doing)

• The CMDB Platform Engineer is responsible for building and maintaining platform-native capabilities that make service and configuration data reliable, enforceable, and operationally useful. This role translates Service-Aware Operating Model requirements into scalable workflows, controls, and platform logic that improve data quality, lifecycle discipline, and service visibility at enterprise scale. The CMDB Platform Engineer focuses on the workflows, rules, automation, and user experiences inside the platform that govern how service and configuration data is created, maintained, and used.

Platform Automation & Workflow Engineering

• Design and implement platform-native workflows that support CMDB governance, service onboarding, lifecycle management, and service ownership accountability.
• Build automations that reduce manual administrative effort while improving consistency, control, and traceability.
• Ensure workflow behavior aligns to Service-Aware operating model objectives and data governance requirements.

Governance Controls & Policy Enforcement

• Implement enforceable controls using business rules, script logic, platform automation, and approval patterns to improve compliance with service and configuration data standards.
• Translate governance requirements into deterministic platform behavior that prevents incomplete, noncompliant, or low-confidence updates.
• Partner with architecture and data roles to operationalize policy-as-code style guardrails within platform processes.

CMDB Experience & Platform Capability Development

• Develop platform components, forms, workspaces, dashboards, and scoped capabilities that improve how teams interact with service and configuration data.
• Improve the usability of platform experiences for service onboarding, ownership validation, certification, and remediation.
• Ensure platform capabilities support service-aware context, lifecycle progression, and operational decision-making.

Technical Debt Reduction & Upgrade Safety

• Refactor legacy customizations into maintainable, upgrade-safe implementations aligned to platform engineering standards.
• Reduce brittle logic, hard-coded dependencies, and configuration sprawl that increase operational and upgrade risk.
• Continuously improve maintainability, supportability, and long-term platform sustainability.

Automation Enablement for Visibility & Remediation

• Enable downstream automation by ensuring CMDB-related platform logic supports service visibility, event context, and remediation workflows.
• Support operational use cases where trusted service and configuration data improves prioritization, triage, and issue containment..

Must Have Skills/Prior Experiences: (Vendor should not submit any candidate that does not have these skills/prior experience.)

• Deep expertise in workflow automation, business rules, script logic, form design, and maintainable platform configuration patterns.
• Strong understanding of CMDB concepts, lifecycle governance, and service-aware operating models.
• Proven ability to build scalable, upgrade-safe automation that embeds governance into day-to-day platform behavior.

Plus/Nice to Have Skills/Prior Experiences: (Hiring Manager DOES NOT require these skills/ prior experience. However candidates with any of these will be looked at first.)

• Familiarity with policy enforcement through automation and governed workflow design.
• Experience in highly regulated or operationally complex environments.

EEO
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”