Experience integrating CMDB with external data sources, monitoring tools, infrastructure platforms, and cloud platforms. Support Incident, Problem, Change, and Release Management processes using accurate CMDB data.
Numbers & Facts
Location
Houston, TX
Salary
$41.36 Per Hour
Description
Location: Houston, TX Duration: 6 months GBaMS ReqID: 10923760 Role: CMDB & ITOM Specialist Domain: IT Service Management / IT Operations Experience Required: 5–10 years Primary Platform: ServiceNow Primary Focus: CMDB / ITOM
Must-Have Technical/Functional Skills
5–10 years of experience in IT Service Management (ITSM) / IT Operations.
Strong focus on CMDB and ITOM.
Strong expertise in CMDB design, implementation, and governance.
Experience with Configuration Item (CI) lifecycle management.
Hands-on experience with CI relationship mapping.
Strong hands-on experience with ServiceNow Discovery, including:
MID Servers
Probes
Patterns
Sensors
Credential management
Experience with Service Mapping and dependency mapping across enterprise applications.
Strong knowledge of ServiceNow ITOM modules, including:
Event Management
Orchestration
Discovery
Cloud Discovery
Experience with CMDB data reconciliation and normalization.
Experience implementing CMDB data quality management processes.
Good understanding of ITIL processes, including:
Incident Management
Problem Management
Change Management
Release Management
Experience integrating CMDB with external data sources, monitoring tools, infrastructure platforms, and cloud platforms.
Familiarity with scripting and automation using:
JavaScript
PowerShell
APIs
Strong analytical and troubleshooting skills.
Strong stakeholder communication and collaboration skills.
Key Responsibilities
Design, implement, and maintain the ServiceNow CMDB.
Ensure accuracy, completeness, consistency, and integrity of CI data.
Configure and manage ServiceNow Discovery for automated CI population.
Configure and maintain Discovery probes, sensors, patterns, and MID Servers.
Establish and enforce CMDB governance policies.
Define and maintain:
Naming conventions
Data standards
CI classification standards
Relationship standards
Perform CMDB audits and reconciliation activities.
Identify and resolve CMDB data quality issues.
Improve CMDB data completeness, accuracy, and reliability.
Lead and support Service Mapping initiatives.
Map business services and their underlying application and infrastructure dependencies.
Configure and support ITOM modules, including:
Event Management
Orchestration
Discovery
Cloud Discovery
Improve operational visibility through ITOM capabilities.
Integrate CMDB with external monitoring, infrastructure, and cloud platforms.
Collaborate with infrastructure, application, and platform teams to ensure accurate CI population and relationship mapping.
Provide reporting and insights on:
CMDB Health
CI Coverage
Data Quality
Reconciliation
Relationship Completeness
Support Incident, Problem, Change, and Release Management processes using accurate CMDB data.
Drive continuous improvement and automation initiatives across CMDB and ITOM.
Maintain detailed documentation, SOPs, configuration standards, and governance procedures.
ServiceNow / CMDB Skills
ServiceNow
CMDB
ITOM
ServiceNow Discovery
Service Mapping
Dependency Mapping
Configuration Items (CIs)
CI Lifecycle Management
CI Relationships
CMDB Governance
CMDB Health
Data Reconciliation
Data Normalization
Data Quality Management
MID Servers
Discovery Probes
Discovery Patterns
Sensors
Credential Management
ITOM Skills
Event Management
Orchestration
Discovery
Cloud Discovery
Service Mapping
Operational Visibility
Event Correlation
Infrastructure Discovery
Application Dependency Mapping
Integration & Automation Skills
External Data Source Integration
Monitoring Tool Integration
Infrastructure Platform Integration
Cloud Platform Integration
JavaScript
PowerShell
REST APIs
API Integration
Automation
Discovery Customization
ITIL / ITSM Skills
ITIL
Incident Management
Problem Management
Change Management
Release Management
Configuration Management
Service Management
IT Operations
Soft Skills
Strong troubleshooting skills.
Analytical mindset.
Excellent communication skills.
Strong stakeholder management.
Customer-focused approach.
Strong documentation skills.
Ability to collaborate across infrastructure, application, and platform teams.
Strong problem-solving and continuous-improvement mindset.
Education & Certifications
Relevant education in Information Technology, Computer Science, or a related field.
ServiceNow CSA (Certified System Administrator) preferred.
CIS certifications preferred.
ServiceNow certifications in Discovery, CMDB, and ITOM are desirable.
Sample Technical Interview Questions
Explain the ServiceNow CMDB data model and how CI relationships are maintained.
How does ServiceNow Discovery work?
Explain the roles of:
MID Server
Probes
Patterns
Sensors
What is Service Mapping, and how does it differ from Discovery?
How do you ensure CMDB data quality and reconciliation?
Explain the role of Event Management in ITOM and how it integrates with the CMDB.
How would you troubleshoot incomplete or inaccurate CI population?
How would you establish CMDB governance and data standards?
How do you measure CMDB health and data quality?
How would you integrate CMDB data with external monitoring or infrastructure tools?