| Location | Coppell, TX |
JOB DESCRIPTION
THE CANDIDATE'S NAME, AND CITY & STATE OF RESIDENCE MUST BE AT THE TOP OF EACH RESUME
SUPPLIER LOGO, BILL RATES, PERSONAL EMAIL AND PHONE NUMBERS ARE NOT PERMITTED ON RESUMES
PLEASE SUBMIT IN WORD FORMAT IF POSSIBLE
Minimum wage rate: *
Bill rate: *
Work location: Coppell, TX or Costa Mesa, CA
Work hours: 8-5 M-F (either CST or PST - depending on where the resource is sitting)
On Call: No
Extension: Yes
Contract to Hire: Yes
Travel: No
US CITIZENSHIP REQUIRED: No
Job Description:
Platform Expertise
3+ years of hands-on experience with BMC Helix CMDB, Remedy ITSM, or related BMC Helix modules.
Strong understanding of CMDB architecture, Configuration Items (CIs), class hierarchy, attributes, and relationships.
Experience with BMC Helix Dashboards, Smart Reporting, Helix Data Manager, or equivalent reporting technologies.
Knowledge of ITIL Service Asset & Configuration Management (SACM) processes.
Dashboard & Reporting Skills
Design and develop interactive dashboards, scorecards, KPIs, and executive reports.
Create drill-down reporting and trend analysis capabilities.
Develop automated reporting and scheduled distribution of dashboards.
Data & Analytics Skills
Strong SQL and data analysis capabilities.
Experience with data modeling, ETL concepts, and integration reporting.
Ability to analyze large CMDB datasets and identify data quality issues such as:
Duplicate Cis, Orphaned Cis, Missing attributes, Relationship inconsistencies
Technical Competencies
Experience working with APIs, integrations, and external data sources.
Knowledge of CMDB governance, reconciliation, discovery, and data certification processes.
Understanding of service mapping and CI relationship structures.
Key Responsibilities
Gather reporting requirements from CMDB, Asset Management, IT Operations, and Service Management stakeholders.
Design, develop and troubleshoot CMDB dashboards and KPI scorecards.
Develop executive-level reporting to demonstrate CMDB maturity and business value.
Document dashboard designs, data sources, KPI definitions, and reporting standards.
Preferred Qualifications
BMC Helix or Remedy certification.
ITIL Foundation certification.
Experience with Power BI, Tableau, or enterprise analytics platforms.
Knowledge of cloud infrastructure, service mapping, and discovery tools.
Success Criteria
Accurate, trusted CMDB reporting.
Improved visibility into CMDB health and data quality.
Executive dashboards that support operational and business decision-making.
Measurable improvement in CMDB governance, compliance, and adoption.