- Telephone triage for patient concerns/questions
- Perform patient follow-up and coordinates care (e.g. obtain prior authorizations, follow-up on abnormal results, manage appropriate buckets in EMR, etc.), per clinic protocol
- Refill patient medications per clinic protocol
- Enter in and tracks patient recalls as appropriate (childhood and adult immunizations, future blood work, abnormal paps, colonoscopies, etc.)
- Track outpatient referrals, per policy and procedure
- Review and coordinate with other departments and integrate work with other staff to ensure timely and accurate patient flow
- Act as float to help fill in during staff shortages for in-person patient care in the clinical setting; follow workflows, policy procedures set for clinical nursing
- Participate in meetings
- Participate in continuous quality improvement activities
- Assist with outreach activities such as health fairs, when needed
- Document client encounters from outreach events, activities, service plans, and outcomes achieved by client in an effective manner; completes and submits monthly reports; and ensures accurate data collection for quality measures and other reporting purpose
- Coach patients in effective management of their chronic health conditions and self-care. Assist patient in understanding care plans and instructions. Motivate patients/clients to be active and engage event participants in their health and overall wellbeing.
- Assist patients in accessing health-related services to appropriate medical and specialty providers and overcoming barriers to obtaining needed medical care and /or social service
- Comply with Health West Inc.s policies and procedures
- Other duties as assigned
Education
High School Diploma or Equivalent
Graduation from a Medical Assistant Program or Equivalent
Graduation from a Practical Nursing Program or Equivalent
Experience
One year recent experience in a health care setting preferred. Current National Medical Assistant Certification required. Current Idaho Practical Nursing License or equivalent required. Current certification in BLS.