CM Manager - Repair mfd

Supplier Manager Repair

Overall Mission : Ensure high-quality, reliable, cost-effective, and predictable FRU supply through KPI-driven management of Repair Contract Manufacturers, supported by data analytics, cost transparency, supplier development, and continuous process improvement.

Key Responsibilities

• Manage and develop Repair Contract Manufacturers (CMs) to ensure reliable, high-quality, and predictable FRU supply for Global Field Service and Spare Parts Operations.
• Own supplier performance management, including Quality, Delivery, Cost, Capacity, corrective actions, supplier reviews, and continuous improvement programs.
• Drive repair planning and capacity management by ensuring adequate supplier resources, equipment availability, forecasting capabilities, and scalable repair capacity.
• Establish and govern Repair KPIs and transparency, including DOA, Dead from Stock, First Time Repair Success Rate, Repair Loop Count, Scrap Rate, Capacity Utilization, and Turnaround Time (TAT).
• Lead repair cost transparency and optimization initiatives, including cost tracking, benchmarking, process efficiency improvements, and reduction of repair and logistics costs.
• Develop standardized reporting and dashboards to provide management visibility into supplier performance, quality, TAT, cost, scrap trends, and operational risks.
• Drive cross-functional governance and supplier projects by coordinating Product Engineering, Quality, Procurement, Operations, and external repair partners, including supplier negotiations, contracts, SOPs, warranty topics, and escalation management