Acceptance Testing, Analysis Skills, Communication Skills, Content Management, Continuous Improvement, Cross-Functional, Customer Experience, Customer Relations, Detail Oriented, Document Management, Establish Priorities, HTML (HyperText Markup Language), Help Desk, High School Diploma, IBM AS-400 Server, Leadership, Mobile Applications, Multiplatform/Cross-Platform, Operating Systems, Presentation/Verbal Skills, Problem Solving Skills, Quality Control, Standard Operating Procedures (SOP), System Operations, System Test, Systems Analysis, Team Player, Technical Operations, Voice Applications, Writing Skills
LOCATION
Orlando, FL
POSTED
3 days ago
Are you passionate about improving systems, enhancing the member experience, and driving operational excellence? This is a unique opportunity to play a key role in optimizing the digital platforms and tools that power our Club Operations.
As a Analyst, Systems Optimization, you will directly influence how our Club Members, Owners, and Team Members interact with our systems-ensuring a seamless and high-quality experience across platforms.
We're seeking a detail-oriented, proactive team member who thrives in a collaborative environment and is eager to grow their systems and operational expertise.
Required:
Strong written and verbal communication skills
High attention to detail and quality
Ability to work independently and manage priorities
Collaborative mindset with a team-first approach
1-3 years of relevant experience in HVC or HGV Club
High school diploma or equivalent
Preferred:
Experience in hospitality or vacation ownership
Familiarity with digital systems and platforms used in Club Operations
Ability to review/edit HTML, images, or PDFs
Core Competencies for Success:
Customer Focus - Understands and prioritizes internal and external customer needs
Collaboration - Brings others along to achieve shared goals
Action Oriented - Drives results efficiently and effectively
Instills Trust - Builds credibility through integrity and reliability
What Makes This a Great Internal Move:
Gain exposure to enterprise systems and digital platforms
Build cross-functional relationships across Club Operations and Technology
Contribute to initiatives that directly impact Member and Owner satisfaction
Grow your technical and operational skillset in a high-visibility role
In this role, you will partner across teams to support system functionality, content accuracy, and continuous improvement efforts. Key responsibilities include:
Digital Content Management:
Maintain and update content across all Club digital platforms
Perform pre- and post-quality control reviews to ensure accuracy and consistency
Systems Optimization & Testing:
Execute User Acceptance Testing (UAT) across platforms (websites, mobile apps, VOICE, Clarity, AS400, TSW, CXone)
Validate enhancements and releases against business requirements
Document and communicate findings to stakeholders
Issue Resolution & Help Desk Support:
Support the Club help desk by triaging and resolving tickets
Analyze issues to determine if they are defects, enhancements, or user errors
Partner with cross-functional teams to drive resolution
Process & Documentation:
Maintain subject matter expertise across Club systems and programs
Develop and manage SOP documentation and knowledge libraries
Team Collaboration & Culture:
Collaborate effectively across functions
Demonstrate a positive, solutions-focused mindset
Live our core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now
Required:
Strong written and verbal communication skills
High attention to detail and quality
Ability to work independently and manage priorities
Collaborative mindset with a team-first approach
1-3 years of relevant experience in HVC or HGV Club
High school diploma or equivalent
Preferred:
Experience in hospitality or vacation ownership
Familiarity with digital systems and platforms used in Club Operations