Club Manager

Babcock National is seeking an experienced and hands-on Club Manager to lead the day-to-day operations of a growing residential club community in Southwest Florida. This role requires a leader who can balance hospitality, operational discipline, financial accountability, and strong communication with residents, Board members, committees, and the onsite team.

The Club Manager will oversee the community's amenity and clubhouse operations, including food and beverage, racquet sports, fitness, pool operations, facilities, lifestyle programming, and administrative functions. Working closely with Troon leadership and the Babcock National Board of Directors, this individual will be responsible for creating a consistent club experience, developing the onsite leadership team, improving operating processes, and ensuring the community delivers a high level of service to its residents.

The ideal candidate is visible, approachable, organized, and comfortable operating in a complex HOA environment. They should be equally capable of engaging with residents, coaching department leaders, reviewing financial performance, managing vendors, addressing facility needs, and working with the Board on longer-term priorities.

This is an opportunity for a strong club or hospitality professional to take ownership of an operation that is continuing to evolve and help shape the next phase of the Babcock National resident and club experience.

General Purpose:

Oversight in all aspects of Golf Operations and Marketing. Assists in supervising the day-to-day technical and mechanical operations for the clubhouse.

Essential Duties:

• Ensures efficient project management for the property.
• Oversees all projects and advises on best practices.
• Prepares and review any projects and purchase orders for items of Mechanical, Engineering, Computer, HVAC, Plumbing, Electrical and other operating systems.
• Responsible for pre-approving, receiving and ultimate inventory control for all project/maintenance/engineering/equipment orders valued above five hundred dollars ($500).
• Assist with budget preparation in technical areas.
• Assists with interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Activates the appropriate emergency procedures in the event of a fire, accident, weather or medical emergency.
• Reviews current day's projects and assigns priorities as needed.
• Assists in the management of department members that may include, but is not limited to: Engineering, Building Maintenance, Plumbing, Electrical, Painting, other Mechanical and related contractors.
• Assists in monitoring projects and correlation to business volume and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Relays pertinent information to key staff including Head Golf Professionals, Director of Golf, Executive Chef and Chef de Cuisine, Beverage Manager, Catering Manager, Executive Offices, Concierge, and Membership Office as needed.
• Conducts regular staff meetings with colleagues, subordinates and related parties.
• Assures that effective orientation and training are given to each new associate. Assists in developing ongoing training programs.
• Regular and reliable attendance.

Education/Experience:

Bachelor's degree (BA) from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience. (Multi-course facilities may require more experience.)

Physical Demands:

Frequently stands, walks, talks and hears. Regularly uses hands to finger, feel or handle, reaches with arms and hands. Occasionally sits, stoops, kneels, crouches or crawls. Regularly lifts up to 10 pounds and occasionally lifts up to 25 pounds.

Environment/Noise:

Noise level is moderate.

Certificates/Licenses:

None Required

Job Knowledge, Skill, and Ability Preferences:

• Knowledge of "JONAS" hospitality POS system application, hardware and software.
• Knowledge of basic mechanical systems including electricity, plumbing and HVAC.
• Experience in country club operations, including food & beverage and the business of Golf.
• Understand "CHELSEA" tee time lottery program and evolve to 'resident expert' in it.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Benefits & Other Compensation:

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits - Medical, Dental, and Vision coverage
• Retirement Benefits - 401(k) with employer match (19 years of age and older)
• Time Off - Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
• Additional Compensation - Eligibility for Bonuses, Commissions, Service Charge, Employee Meals

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company's discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.