Club Lounge Attendant

POSITION OBJECTIVE

This position reports to the Club Lounge Manager. The Club Lounge Attendant ensures that every guest in the Club Lounge of Hotel Bennett is greeted and served with warmth, sincerity, and genuine southern hospitality. Duties include but are not limited to: serving alcohol, cleaning dishes, meeting and greeting every guest, preparing food displays, maintaining supplies, inventory, polishing and cleaning silver and glassware. Most importantly, the club attendant is responsible for creating a welcoming environment in the Club Lounge. He or she will always exhibit a great personality with an engaging smile, demonstrate a strong attention for detail,

and uphold a high level of standards in order to create an incredible experience for each guest.

ESSENTIAL JOB FUNCTIONS

• Communicate guest needs and preferences within the department to ensure that each guest has the most personalized experience possible
• Create a welcoming lounge environment for all who enter the Club Lounge
• Maintain order of all food and beverage in the Club Lounge
• Maintain cleanliness of the Club Lounge at all times
• Service all food and beverage needs of guests with gracious and sincere southern hospitality
• Maintain lounge inventory including food, alcohol, soft drinks, silverware, glassware, china, linens, serving pieces, and buffet presentation pieces

EDUCATION/EXPERIENCE

• Ability to communicate with proper verbiage in spoken English
• At least one year prior serving or assistant serving experience
• Bar knowledge with some experience serving liquor, beer, and wine
• Excellent organization skills
• Professional and cooperative demeanor
• Positive and energetic attitude

REQUIREMENTS

• Ability to work productively with little supervision
• Ability to manage time effectively
• Ability to actively listen to guest requests and employ initiative to resolve each request
• Ability to maintain a professional composure regardless of business levels
• Ability to improvise when necessary and make empowered decisions to ensure guest satisfaction
• Complete the South Carolina state-approved ServSafe Alcohol Online Course & Exam within 30 days of hire
• Possess a valid ABL Server License issued by the state of South Carolina within 30 days of hire

Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.