Highlights
Superior skills in customer service and personal interaction skills · Basic Math, Reading and Computer knowledge · Proficient in Microsoft Office, with a strong emphasis in Excel · Knowledgeable in basic food safety and health department codes. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.
Numbers & Facts
| Location | Pittsburgh, PA |
| Industry | Food and Beverage Production |
| Company Size | 10,000 employees or more |
| Year Founded | 1936 |
| Website | https://www.aramark.com/ |
Description
Job Description
Directly overseeing the execution and general operation of the Lexus Club & Casamigos Club along with
execution of Catering Events according to the standards set forth by Aramark and PPG Paints Arena. The Club
& Catering Manager focuses on the maintaining and operational aspects of each of the club and catering areas
including the direction of staff and the management of inventory. The Club & Catering Manager reports
directly to the Premium Services Manager and will directly oversee the Event Day Club Supervisor(s), Lexus
Servers, Casamigos Attendants, and Bartenders as well as work with the other premium departments to ensure
the operation is running effectively.
Job Responsibilities
· Responsible for accurately maintaining and reporting the inventory in each Club
· Use of Yellow Dog inventory system
· Determine and place orders for all dry goods needed throughout the Clubs
· Develop and implement strategies for maximizing revenue and profitability of Club operations.
· Ensure that all products and services are delivered in a timely and efficient manner and meet or exceed
customer expectations
· Responsible for monthly sales forecasting
· Responsible for the hiring, training and scheduling process for the department. Manage staff to ensure that
the club operations are fully staffed and that employees are trained in all aspects of the operation
· Ensure compliance with all relevant laws, regulations, and policies, including those related to food and alcohol
service
· Train and operate POS systems for both clubs, troubleshoot as needed.
· Oversee and verify set-up of all service areas in the Club
· Oversee the staff working within the clubs and premium areas
· Responsible for maintaining the inventory tracking system for each of the club & catering areas
· Complete necessary inventory paperwork for each event
· Participate in all necessary departmental meetings
· Maintain inventory control and accountability of product
· Supervise and maintain the cleanliness and organization of the clubs & catering areas
· Actively identify issues & correct potential concerns
· Actively respond to & assist with customer concerns, questions or issues
· Oversee and verify accurate close out of service locations including the checkout process for staff
· Ensure timely and accurate recognition of any event staff; participate in recognition or reward as needed
· Identify & communicate relevant or potential performance issues with the Premium Services Manager
· Other duties & functions as assigned by the Premium Services Manage
Qualifications
· At least 2 years of Food & Beverage, Warehouse, or other relevant Supervisory experience
· At least 2 years of prior experience in Front of House food service operations
· Must have flexible availability including: morning, daytime and evenings, weekends and holidays as needed
· Must be available for all Penguins games including non-hockey events
· Adherence to all established policies of the employee handbook
· Adherence to all established position performance requirements
· Lift, Move and Carry up to 75lbs
· Ability to Bend, Reach & Stretch as needed for service to guests and cleaning & maintenance
· Superior skills in organization, detail orientation and thoroughness of task completion
· Superior skills in customer service and personal interaction skills · Basic Math, Reading and Computer knowledge · Proficient in Microsoft Office, with a strong emphasis in Excel · Knowledgeable in basic food safety and health department codes
Certifications
· All standard Aramark & PPG Paints Arena trainings, including:
· RAMP Certification (Responsible Alcohol Management Program)
· Safety Topics (HACCP, ServSafe, Environmental Awareness, Safe S.T.E.P., Personal Hygiene & Health,
etc.)
· Customer Service
· Point of Sale systems ? Micros & Tapin2
· Inventory System - YellowDog
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
About Company
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.