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Cloud SA2

Lentech

  • Maryland
  • 8 days ago

    Highlights

    Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

    Numbers & Facts

    LocationMaryland

    Description

    Responsibilities:
    • Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
    • Manages IT system infrastructure and any processes related to these systems.
    • Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
    • Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
    • Provides support for the escalation and communication of status to agency management and internal customers.
    • Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
    • Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
     
    • Ten (10) years' experience as an SA in programs and contracts of similar scope, type, and complexity is required.
    • DoD 8570 compliance with Information Assurance Technical (IAT), Level I or higher is required.
    • **Experience with Devops, AWS
    • Provide support for implementation, troubleshooting and maintenance of IT systems
    • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
    • Manage the daily activities of configuration and operation of IT systems
    • Provide assistance to users in accessing and using IT systems
    • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

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