Position Overview
The Cloud Services Network Engineer supports the Thrive Cloud platform by assisting with day-to-day network operations, firewall administration, troubleshooting, and project delivery. This role is suitable for an engineer with approximately 2-3 years of hands-on networking experience, a strong CCNA-level understanding of networking fundamentals, and good practical experience working with Fortinet firewalls. The role will work closely with senior network engineers to maintain reliable, secure, and well-documented network services across Thrive environments.
Required Qualifications & Experience
- 2-3 years of hands-on experience in network support, network administration, or junior network engineering
- Cisco CCNA certification or equivalent CCNA-level networking knowledge
- Good practical experience administering Fortinet firewalls, including policies, NAT, VPNs, and basic troubleshooting
- Experience supporting LAN, WAN, firewall, and internet connectivity issues in a business or service provider environment
- Degree, diploma, apprenticeship, or equivalent practical experience in information technology, networking, or a related field
Primary Responsibilities
- Assist with the day-to-day support, maintenance, and monitoring of Thrive Cloud network infrastructure
- Support Fortinet firewall administration, including firewall policies, address objects, NAT rules, VPN configuration checks, and log review
- Troubleshoot common network issues involving routing, switching, DNS, DHCP, VLANs, VPNs, and firewall access rules
- Work with senior engineers to implement approved network changes and project tasks
- Follow change control processes, document work clearly, and update tickets with accurate technical notes
- Participate in incident response and escalation activities, with guidance from senior network engineers where required