Cloud Data Engineer - GCP & CCaaS

Our client, a IT Services and Consulting company, is looking for a Cloud Data Engineer - GCP & CCaaS for their Phoenix, AZ/Sunrise, FL/Charlotte, NC location.

Responsibilities:

• Design and implement scalable CCaaS and IVA solutions leveraging leading Cloud and enterprise conversational AI / customer service solutions including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech.
• Develop secure, resilient cloud infrastructure on major cloud services provider using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
• Implement, and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.

Requirements:

• 4+ years of commercial software development experience.
• Proficient in developing and hosting solutions using Java, Python in cloud platforms, preferably GCP.
• Have experience in integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks,
• SIP/WebRTC, security configuration, and transition from legacy contact center platforms to Cloud based solutions.
• Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline (using
• Maven, Salt, Git, Jenkins), DevOps and Observability.
• Experience in designing & developing API, services, Micro services-based architecture using frameworks like Spring Boot or Vertx.
• Hands on experience with Kafka, Relational, and/or NoSQL databases.
• Understanding of data structures, algorithms, design patterns, web technologies (HTTP, Apache) and familiarity with Unix/Linux
• Understanding of cloud security architecture, Encryption and OAuth.
• Looks proactively beyond the obvious for continuous improvement opportunity
• Years of Experience: 12.00 Years of Experience
• 5+ years of software engineering experience
• Strong background in cloud-native application development, customer experience platforms, and enterprise integrations

Preferred Background

• Candidates should come from:
• Financial Services
• Banking
• Enterprise Contact Center Technology
• Customer Experience (CX)
• Cloud Platform Engineering
• Conversational AI

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities