Position Summary

• The Cloud Administrator is responsible for the administration, support, security, monitoring, automation, and ongoing optimization of Microsoft cloud services, Google Workspace, enterprise endpoint management platforms, and Windows Server infrastructure.
• This position provides advanced technical support and administration for Microsoft Exchange Online, Microsoft Intune, Microsoft 365, Microsoft Entra ID, Google Workspace, Google Admin Console, Google Groups, Google Drive, Shared Drives, Windows endpoints, Active Directory, and Windows Server environments.
• The Cloud Administrator works closely with Cloud Services, Infrastructure, Cybersecurity, Networking, Service Desk, Application, Identity, and other technology teams to maintain secure, reliable, and highly available enterprise technology services.
• The position requires strong technical troubleshooting, systems administration, cloud administration, automation, documentation, and problem-solving skills, with the ability to support large-scale enterprise environments and participate in complex cloud and infrastructure projects.

Microsoft Exchange Online

• Administer and support Microsoft Exchange Online and Microsoft 365 messaging services.
• Manage mailboxes, shared mailboxes, distribution groups, mail contacts, aliases, permissions, and related messaging configurations.
• Troubleshoot email delivery, authentication, routing, mailbox, Outlook, and mail-flow issues.
• Configure and maintain Exchange Online policies, connectors, transport rules, and mail-flow configurations.
• Monitor message delivery and investigate mail-flow incidents, service interruptions, and configuration issues.
• Support email security integrations, including anti-spam, anti-phishing, and related security controls.
• Assist with Exchange Online migrations and hybrid Exchange environments when required.
• Manage retention and mailbox policies in coordination with cybersecurity, legal, records management, and compliance requirements.
• Coordinate with Microsoft and third-party vendors to resolve complex messaging issues.

Google Workspace Administration

• Administer and support enterprise Google Workspace environments through the Google Admin Console.
• Manage Google Workspace users, organizational units, groups, licenses, roles, and administrative settings.
• Administer services, including mail routing, compliance settings, spam and security controls, email delegation, and mail-flow configurations.
• Manage Google Groups, including creating groups, managing membership, permissions, posting policies, moderation, and access controls.
• Administer Google Drive and Shared Drives, including ownership, permissions, sharing settings, access controls, and lifecycle management.
• Support Google Workspace applications, including Google Drive, Shared Drives, Google Docs, Sheets, Slides, Calendar, Meet, and related services.
• Configure and troubleshoot Google Workspace security settings, authentication, two-step verification, SSO, and administrative controls.
• Manage Google Workspace organizational units and policy inheritance.
• Monitor Google Workspace service health, administrative alerts, security events, and service disruptions.
• Troubleshoot user access, authentication, , Drive, Groups, Shared Drives, and other Google Workspace issues.
• Support Google Workspace migrations, tenant configuration, service integrations, and modernization initiatives.
• Work with cybersecurity and identity teams to implement and maintain Google Workspace security and access controls.
• Coordinate with Google support and third-party vendors to resolve complex technical issues.

Google Workspace Automation & GAM

• Utilize GAM (Google Apps Manager) to perform administrative and automation tasks across the Google Workspace environment.
• Use GAM to manage users, groups, organizational units, licenses, Drive resources, Shared Drives, and other Google Workspace objects.
• Develop and execute GAM commands to perform bulk administrative operations and reduce manual administrative tasks.
• Use GAM to collect, audit, and report on Google Workspace configuration, user, group, and device information.
• Automate repetitive Google Workspace administration and reporting tasks using GAM and scripting.
• Troubleshoot Google Workspace administrative issues using GAM commands and Google Admin Console data.
• Develop reusable scripts and command procedures for large-scale Google Workspace administration.
• Support bulk changes, user lifecycle operations, group management, license management, and organizational-unit administration using GAM.
• Maintain documentation for GAM commands, scripts, administrative procedures, and automation processes.
• Follow established change-management and security procedures when performing bulk or automated administrative changes.

Microsoft Intune & Endpoint Management

• Administer Microsoft Intune for enterprise Windows, macOS, iOS/iPadOS, and mobile device environments.
• Manage device enrollment, configuration profiles, compliance policies, applications, security policies, and device restrictions.
• Manage Windows Autopilot deployment profiles and enterprise device provisioning processes.
• Troubleshoot device enrollment, application deployment, compliance, policy, and configuration issues.
• Manage device groups, assignment filters, dynamic groups, and policy targeting.
• Configure and support endpoint security controls, including Microsoft Defender, firewall, encryption, security baselines, and related technologies.
• Monitor device compliance and perform remediation for devices that do not meet organizational requirements.
• Support endpoint lifecycle management, including deployment, refresh, remediation, replacement, and retirement.
• Develop and maintain standardized endpoint configurations and deployment processes.
• Support endpoint modernization and migration initiatives.

Windows Server Administration

• Administer, maintain, monitor, and troubleshoot enterprise Windows Server environments.
• Manage Windows Server operating systems, including deployments, upgrades, patching, configuration, and lifecycle management.
• Administer Active Directory Domain Services, organizational units, security groups, Group Policy, computer accounts, and related services.
• Manage Windows Server roles and services, including DNS, DHCP, file services, print services, and other enterprise infrastructure services.
• Monitor server health, performance, availability, capacity, and system events.
• Troubleshoot operating system, application, authentication, networking, and service-related issues.
• Perform monthly Windows Server patching, security updates, vulnerability remediation, and related change activities.
• Manage server certificates, services, scheduled tasks, system configurations, and operational standards.
• Support virtualization environments and virtual Windows Server workloads.
• Participate in server migrations, consolidations, upgrades, modernization, and cloud migration initiatives.
• Develop and maintain server standards, configuration documentation, and operational procedures.
• Perform backup and recovery validation and coordinate restoration activities when required.
• Investigate system outages and perform root-cause analysis to reduce recurring incidents.
• Collaborate with networking, cybersecurity, database, storage, application, and cloud teams to resolve complex infrastructure issues.
• Support high-availability and disaster-recovery solutions for critical Windows Server workloads.

Microsoft 365 & Microsoft Entra ID

• Administer Microsoft 365 services and support enterprise cloud administration.
• Support Microsoft Entra ID users, groups, roles, authentication, and access management.
• Troubleshoot Microsoft 365 authentication, authorization, and access issues.
• Support Conditional Access policies and identity-based security controls in coordination with cybersecurity and identity teams.
• Assist with Microsoft 365 licensing, service configuration, tenant administration, and service optimization.
• Support single sign-on and enterprise application integrations.
• Assist with Microsoft 365 service migrations, integrations, and platform modernization initiatives.

Cloud & Systems Administration

• Provide Tier 2 and Tier 3 technical support for Microsoft cloud services, Google Workspace, Windows Server, endpoint management, and related technologies.
• Monitor cloud, endpoint, and server environments and respond to incidents, alerts, and service interruptions.
• Perform root-cause analysis and document corrective and preventive actions.
• Participate in incident, problem, change, and service management processes.
• Develop PowerShell scripts, GAM commands, and automation solutions to improve administrative efficiency and reduce manual processes.
• Support cloud migrations, infrastructure modernization, system upgrades, integrations, and technology implementations.
• Develop and maintain technical documentation, knowledge articles, procedures, and operational standards.
• Coordinate with Microsoft, Google, technology vendors, and service providers to resolve complex technical issues.
• Participate in technical evaluations, proof-of-concept activities, and implementation of new technologies.
• Ensure changes follow established ITSM, security, and change-management procedures.
• Support enterprise technology initiatives and other duties related to cloud and infrastructure operations.

Required Experience

• Five or more years of experience administering Microsoft 365, Exchange Online, Google Workspace, Intune, Windows Server, or related enterprise technologies.
• Hands-on experience administering and troubleshooting Windows Server environments.
• Experience with Active Directory, Group Policy, DNS, DHCP, and Windows Server services.
• Experience administering and troubleshooting Microsoft Exchange Online.
• Experience administering Microsoft Intune and enterprise endpoint management environments.
• Experience administering Google Workspace and the Google Admin Console.
• Experience managing , Google Groups, Google Drive, and Shared Drives.
• Experience with GAM and/or Google Workspace administrative command-line tools.
• Experience with Microsoft Entra ID and identity and access management.
• Experience supporting Windows 10/11 enterprise environments.
• Experience developing PowerShell scripts, GAM commands, and automation.
• Experience supporting large-scale enterprise IT environments.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience working with IT service management processes, including ServiceNow, incident management, problem management, and change management.
• Ability to create and maintain technical documentation and operational procedures.
• Ability to work effectively across infrastructure, security, networking, application, identity, and service desk teams.

Preferred Experience

• Windows Server 2016, 2019, 2022, and/or 2025 administration.
• Microsoft 365 and Azure administration.
• Microsoft Intune and Windows Autopilot.
• Microsoft Defender for Endpoint.
• Microsoft Entra ID and Conditional Access.
• Exchange hybrid environments.
• Google Workspace administration.
• Google Admin Console.
• GAM / GAMADV-XTD3 and Google Workspace automation.
• Google Workspace API and scripting experience.
• Google Workspace security and compliance administration.
• Active Directory Domain Services and Group Policy management.
• VMware, Hyper-V, or other enterprise virtualization platforms.
• Enterprise backup and disaster-recovery technologies.
• PowerShell, GAM, Google Workspace API, and Microsoft Graph automation.
• Microsoft and Google cloud migration and modernization projects.
• Experience supporting large-scale education, government, or enterprise environments.