Close Support Technician II

Overview: VTG is seeking a Close Support Technician II who is responsible for providing in-depth support and problem resolution for Information Technology products, access administration, and/or applications. Responsibilities: Interacts with users to troubleshoot and resolve hardware, software and performance problems for customers using LANs, PCs and printers.

Overview:

VTG is seeking a Close Support Technician II who is responsible for providing in-depth support and problem resolution for Information Technology products, access administration, and/or applications.

 

Responsibilities:

• Interacts with users to troubleshoot and resolve hardware, software and performance problems for customers using LANs, PCs and printers.
• Analyzes and levies customer requirements to the appropriate technical business unit, and may serve on teams installing software upgrades.

Qualifications:

• Bachelor’s degree in Computer Science or a related technical field (equivalent military training may be considered)

• 3 years of relevant experience in cybersecurity, network exploitation, or related fields.
• Demonstrated ability to identify and resolve technical problems, and strong troubleshooting skills.
• Thorough knowledge of standard desktop hardware and software
• Demonstrated knowledge of server administration, maintenance, and user account management

• An active TS/SCI clearance with polygraph