Clinical Systems Support Specialist

Job Summary

The Clinical Systems Support Specialist provides technical assistance and expertise for clinical information systems within healthcare environments, including hospitals, clinics, and/or other medical facilities. This role is pivotal in ensuring the smooth operation, maintenance, and enhancement of clinical applications to support healthcare professionals in delivering high-quality patient care. Responsibilities include troubleshooting system issues, implementing updates, training end users, and ensuring compliance with healthcare regulations, thereby contributing to operational efficiency and improved patient outcomes.

Essential Functions

• Provides technical support for clinical applications, including but not limited to Athena, Cerner, EPM, and Employee Health Records, ensuring system functionality aligns with healthcare operational needs.
• Maintains comprehensive knowledge of all facility applications to address software and hardware issues efficiently and effectively.
• Responds promptly to support requests, resolving software and hardware issues via phone, remote access, or in-person assistance in a professional and timely manner.
• Manages user access by setting up new accounts and removing access for terminated employees or physicians, adhering to security policies and protocols.
• Assists healthcare professionals in navigating clinical systems by providing user training, answering questions, and offering ongoing support to physicians, nurses, and administrative staff.
• Collaborates with technical teams and healthcare professionals to align clinical systems with functional and technological requirements, enhancing system usability.
• Provides on-call support during non-scheduled hours to address urgent issues for hospital and/or clinic departments.
• Monitors and ensures compliance with healthcare regulations, such as HIPAA, safeguarding the security and privacy of sensitive patient data.
• Assists with the implementation of software updates and system upgrades, including pre-deployment testing and coordination with IT teams and vendors.
• Develops and updates training materials, lesson plans, and guides to educate healthcare staff on new and existing systems, ensuring optimal usage.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in Health Information Management, Information Technology or Computer Science preferred
• 0-2 years of experience providing technical support for clinical applications in a healthcare setting required
• 2-4 years of experience in software and/or application support preferred
• Experience with clinical systems such as Athena, Cerner, Medhost, or EPM preferred
• Knowledge of healthcare workflows and clinical operations preferred

Knowledge, Skills and Abilities

• Strong problem-solving skills and ability to troubleshoot technical issues effectively.
• Working knowledge of clinical information systems and their application in healthcare settings.
• Excellent interpersonal and communication skills, with the ability to train and support diverse healthcare staff.
• Familiarity with healthcare regulations such as HIPAA and their implications for clinical systems.
• Ability to work independently and collaboratively with cross-functional teams.
• Proficiency with Microsoft Office Suite and remote access tools.
• Strong organizational skills and attention to detail in maintaining records and logs.

Licenses and Certifications

• Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, or equivalent) preferred