Clinical Support Specialist II

Location:

Calmont Operations Building

Department:

Clinical Support & Prevention

Shift:

First Shift (United States of America)

Standard Weekly Hours:

40

Summary:

Provides support for all Service Coordination Department functions which include utilization management, service coordination, and population health management. This position also provides health education and care coordination services for CCHP members telephonically, in home, or health facility settings.

Additional Information:

We are seeking a dedicated, compassionate, and experienced Bilingual Community Health Worker to join our team!

The Clinical Support Specialist II provides support for all Service Coordination Department functions which include utilization management, service coordination, and population health management. This position also provides health education and care coordination services for CCHP members telephonically, in home, or health facility settings.

Education & Experience:

• High School graduate minimum. Associate degree preferred but not required.

• Three years' experience in a managed care or medical office/hospital environment.

• Bi-lingual (English/Spanish) Required. Expert proficiency in conversational, reading, writing, and translating medical terms as well as diagnoses. Must pass Spanish test prior to hire.

Knowledge, Skills & Abilities:

• Superior verbal and written communication.

• Strong customer service skills, strong phone skills.

• Familiarity with basic medical terminology and ICD-9 and CPT coding.

• Personal computer skills.

• Expertise with various software applications/databases (i.e., Microsoft Office).

• Highly organized, ability to prioritize, and demonstrate moderately complex problem-solving skills.

• Ability to work autonomously with minimal supervision in various settings.

• Basic service coordination concepts.

Certification/Licensure:

• Certified Community Health Worker certification required

About Us:

Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.