Clinical Support Representative/Breastfeeding Peer Counselor

Clinical Support Representative/Breastfeeding Peer Counselor

Salary

$31,812.00 Annually

Location

Nashville, NC

Job Type

Full Time

Job Number

2026-00083

Department

Health Department

Opening Date

09/16/2026

Closing Date

9/30/2026 11:59 PM Eastern

• Description
• Benefits

General Statement of Duties

The WIC Program's purpose is to provide special supplemental funds for pregnant, postpartum and lactating women, infants and children up to age five. The mission is to provide nutrition education and supplemental foods as an adjunct to health care during critical times of growth and development in order to prevent the occurrence of health problems and improve the health status of program participants.

The primary purpose of the Clinical Support Representative/Breastfeeding Peer Counselor is to provide management support services to the WIC Program which includes at least the following:

• Issue NC e-WIC cards.
• Maintains and secures stamps, NC e-WIC and e-FMNP cards.
• Initiates the applications and determines income eligibility.
• Schedules appointments, and follow-up with documentation of missed appointments weekly.
• Completes monthly/weekly reports.
• Opens medical records in Patagonia and Crossroads.
• Print daily schedules.
• Print participants' encounters.
• Maintain voided, unclaimed, or replaced vouchers in local agency.

Essential Duties and Tasks

Work Schedule:

8:00 am to 5:00 pm, Monday through Friday. Rotate with other staff for a weekly evening clinic from 5:00 pm until completion in the Nashville Office. Twice a month in the Bailey Office.

Public Contact:

Serves as a receptionist by registering patients, scheduling appointments, and answering questions regarding eligibility, food packages, proxies, certification and recertification procedures, and authorized vendors.

• Telephones other state and county agencies to verify certification, last issuance, and food package of transferring participants.
• Contacts private and other medical care providers to request information regarding WIC clients.
• Verifies income eligibility by computer, local and state agencies.
• Contacts vendors regarding meetings and food package.
• Assists nutritional staff by measuring participants' heights and weights.
• Completes the HIPAA consents for each participant.
• Escorts participants to the laboratory for required blood tests.
• Prints and distributes the required notifications to participants.
• Completes voter's registration for eligible participants, parents, guardians and caretakers.
• Routes WIC slips, charts, and lab forms to their respective areas.
• Routinely monitors Nash County Vendors to ensure compliance with the Nutrition Services Branch.
• Breastfeeding Peer Counselor.

Breastfeeding Peer Counselor:

Provides consultation, clinical and emotional support to a caseload of prenatal and breastfeeding women and their families including:

• Assisting women and babies in learning techniques of breastfeeding, including positioning and anticipatory guidance to reduce the occurrence of problems;
• Discussing appropriateness of using and assisting women in obtaining breastfeeding aids (e.g., electric and manual breast pumps, etc.)
• Providing scheduled and unscheduled contacts to women with breastfeeding problems;
• Making follow-up visits or telephone calls as needed to enrollees of the Breastfeeding Peer Counselor Program;
• Identifying problems clients experience and making appropriate referrals to health care professionals;
• Assisting with bi-weekly Breastfeeding Education Class.

Perform record keeping and reporting activities, following policies and procedures set forth in the breastfeeding peer counselor guide and the Women, Infants, and Children (WIC) Policy Manual including:

• Maintaining program activity records including the compiling of breastfeeding statistics for documenting and evaluating program effectiveness;
• Maintaining accurate and current records on all clients enrolled in the Breastfeeding Peer Counselor Program;
• Maintaining accurate and current records with regard to outreach/marketing activities, and recruitment/referral of clients to the program;
• Reporting pertinent information on a regular basis to project advisory committee, including caseload, and current breastfeeding initiation and duration rates;
• Submitting work schedule to supervisor as requested;
• Keeping accurate records of hours worked and miles driven, and submitting it to supervisor as requested;
• Preparing reports, as requested, by local agency and state nutrition services.

Perform outreach activities to market the services of the Breastfeeding Peer Counselor Program, including:

• Making outreach visits and providing information about project services to staff of the Health Department, local physicians' offices, Nash Women's Center, and as needed.
• Providing information about the project to all Health Department clients attending Breastfeeding classes and Maternity Clinic.
• Participating in community events to promote breastfeeding, including health fairs, alliances, and community councils/advisory boards.

Participate in breastfeeding continuing education training to remain current on breastfeeding information including:

• Attending quarterly in-service trainings that are approved by supervisor;
• Participating on relevant community councils/advisory boards.

Performs other duties as assigned by Supervisor.

Records and Reports:

• Determines appropriate benefits, issues NC e-WIC card.
• Maintains electronic appointment system for WIC participants, determines missed appointments, and conducts appropriate follow-up.
• Initiates the participant's WIC application by gathering identification and income data to determine income eligibility for the WIC Program.
• Prepares outreach materials to be distributed in the community.
• Receives NC e-WIC cards and stores in a secure location.
• Prints prenatal labs, weights, and heights from Patagonia when available.
• Completes medical releases for private participants, reviews with participants, obtains participants signature, witnesses consent, and maintains copy.
• Compiles the monthly Action Due Listing Report.
• Assists with annual vendor training by preparing vendor resource packets and mailing notice of the training.
• Assists with vendor monitoring and revalidation of food instruments.
• Prepare encounters and slips for lab services.
• Prints prenatal labs, weights, and heights from Patagonia when available.

Files:

Files WIC Vendor information in WIC Vendor files.

Composition:

Order various forms and educational resources, and correspondence to WIC participants.

Office Equipment Operation:

• PC - Uses four software vendors - MyNCWIC Portal (State), Teletask (State), Crossroads (State) and Patagonia (EHR) to key all transactions that may include participant's demographics, income, certifications, re-certifications, pending information, appointments, and notices. Other PC usage are email, time sheets, purchase requisitions, and access to in house shared documents such as policies, staff meetings and general forms used in the health department.
• Printers - Desktop- Will print letters, forms, correspondence, reports and shopping list remaining benefits receipt.
• Scanner - Scan documents received from outside providers and or vendors into Crossroads.
• Signature Pad - Participant's use the signature pad for requirements in the Crossroads.
• Xerox - Forms, reports, correspondence, immunization records, participant's WIC and medical records, scan to email.
• Fax - Will receive and send medical record releases and pertinent information from other providers regarding WIC services.
• Other - Phone, intercom, adding machine and shredder.
• Risograph - Copy large quantities of forms, newsletter, nutrition education materials, etc.
• North Carolina Immunization Registry (NCIR) - print participant's immunization record.
• Digital scales - measure participants' weights.
• Stadiometer - measure participants' heights.
• Measuring board for length - measure participants', two years and younger, length.
• NC e-WIC card reader - assign NC e-WIC cards to participants in Crossroads.
• Webcam- Participate in virtual meetings, webinars, and training.

Mail:

• Receives incoming mail daily, initials, dates and distributes to appropriate WIC personnel. Incoming mail includes letters, referrals, computer reports, forms, administration and educational materials, etc.
• Mails outgoing correspondence daily which includes; missed appointments, packages, reports, documents, and medical releases.
• Orders administrative forms and nutrition education literature when needed.

Nutrition Education:

• Educates the participant regarding the use of the NC e-WIC card, use of the ebtEDGE app procedures for benefit redemption at the store, and various other WIC regulations.
• Provides nutrition education and mini lessons to low-risk participants daily.
• Provides the WIC approved food lists to participant.
• Provides the most recent list of active Nash County Vendors.

Other:

• Maintains individual monthly and quarterly employee records required by the agency.
• Attends WIC department staff meetings and personal care meetings.
• Completes other assignments as requested by the WIC Director.
• Attends local, district, and state continuing education seminars, workshops, webinars and meetings.

Knowledges, Skills and Abilities

• Knowledge of arithmetic to record and balance figures.
• Ability to follow instructions relating to data gathering, verifying, processing, and maintaining various forms and records.
• Ability to correct spelling, grammatical, punctuation, and typing errors, and schedule appointments electronically.
• Ability to interpret and apply policies and guidelines pertaining to WIC income eligibility.
• Considerable knowledge of office practices and procedures.
• Considerable knowledge of Nash County Personnel.
• Ability to effectively communicate with staff as needed relative to time records, completing required personnel forms, etc.
• Must be bilingual (English and Spanish) and able to interpret in both verbal and written formats.

Desirable Education and Experience

High School graduate and one-year clerical experience.

INSURANCE PROGRAMS

Nash County offers cafeteria-style benefits including:

• Health Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Supplemental Health Benefits (Accident, Critical Illness, and Hospital Indemnity Insurances)
• Disability Insurance (Long-Term and Short-Term Disability)

and more!

FINANCIAL PROGRAMS

Retirement

Membership in the North Carolina Local Government Employees Retirement System is a requirement for all regular full-time and regular part-time employees. Employees contribute 6% of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have 5 years of service, you are 100% vested in the NCLGERS.

NC401(k)

The NC401(k) supplemental retirement program is available to regular full-time and regular part-time employees. The County establishes this 401(k) account for each eligible employee and makes a 5% contribution based on monthly earnings. Employees may elect to make voluntary contributions through payroll deduction.

457 Deferred Compensation

The 457 Deferred Compensation program is available to regular full-time and regular part-time employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income.

Special Separation Allowance

The Separation Allowance is available to law enforcement officers between the ages of 55 and 62 years that are eligible and retire under the provisions of the NC Local Government Employees Retirement System.

125 Flexible Benefit Plan

Flexible Spending Account options are available to regular full-time and regular part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Convenience Card program gives you instant access to your account funds.

• Health Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible health care expenses.
• Dependent Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible dependent care expenses.

Direct Deposit

Direct Deposit is a condition of employment for all employees. Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.

LEAVE PROGRAMS

Vacation Leave

For regular full-time County employees, vacation leave accrues based on length of service in the NC Local Government Employees Retirement System. Regular part-time employees accrue prorated vacation leave based on a percentage of the full-time benefit.

Sick Leave

For regular full-time County employees, sick leave accrues each pay-cycle. Regular part-time employees accrue prorated sick leave based on a percentage of the full-time benefit. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS.

Holidays

The policy of the County is to follow the holiday schedule as published by the State of North Carolina each year.

The following holidays are observed:

• New Year's Day,
• Martin Luther King, Jr. Day,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and the day after, and
• Three (3) days at Christmas.

Military Leave

Annual Training - Reserves and National Guard -Ten paid workdays per fiscal year.

Active Duty - Reserves and National Guard - Ten paid workdays upon activation.

Civil Leave

Paid leave is provided to full-time or regular part-time County employees called for jury duty or as a witness of the court for the federal or state government, or a subdivision thereof.

Family Medical Leave Act

Federal law provides job protection and continuation of existing paid health insurance during 12 weeks of leave, paid or unpaid, to an eligible employee for qualifying events. These events can include birth or adoption, and serious illness of an immediate family member, or of the employee.

OTHER PROGRAMS

Employee Assistance Program (EAP)

The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work-related issues such as stress, parenting concerns, grief, alcohol/drug use, family problems, financial concerns, and work-related problems.

Wellness Center and Telemedicine

We believe that staying healthy is inclusive of exercising regularly and taking care of your physical body. Nash County has a Wellness Center, which consists of various exercise equipment and videos, open to all full and part-time employees.

All full-time employees also have access to telemedicine through Teladoc. Teladoc treats conditions like allergies, sore throats, asthma, and more. Doctors are available by phone or video 24/7 from wherever you are. They are available to diagnose symptoms and send a prescription if needed.

NOTICE OF PRIVACY PRACTICES

The benefits offered by Nash County are subject to change. In the event there is a conflict between the above contents and Nash County policies and/or a State or Federal statute, the policy/statute shall control. Plan documents will govern benefits plans should there be a conflict with this information. They are not held out to any employee as part of any contractual agreement. Benefits, policies, and procedures are subject to change or termination at any time.

Information provided on this site is for informational purposes only. Actual provisions of each plan will be provided on the certificate of coverage as part of the Summary Plan description.

Nash County is an Equal Opportunity Employer/Provider

In accordance with Federal civil rights law and the U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs).

Remedies and complaint filing deadlines vary by program or incident. Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDAs Target Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339.

Additionally, program information may be made available in languages other than English. To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at http://www.ascr.usda.gov/complaint filing cust.html and any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form.

To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

1. mail: U.S. Department of Agriculture

Office of the Assistant Secretary for Civil Rights

1400 Independence Avenue, SW

Washington, D.C. 20250-9410;

2. fax: (202) 690-7442; or

3. email: program.intake@usda.gov

USDA is an equal opportunity provider, employer, and lender.

Employer Nash County

Address 120 W. Washington Street

Nashville, North Carolina, 27856

Phone 252-459-9853

Website http://www.nashcountync.gov