Clinical Support Assistant - Health Services

Majority Women Employee-Owned. Empowered by Everyone to Transform Lives.

Overview

The Clinic Support Assistant (Health Services) provides hands-on clinical and operational support within the clinic setting under the supervision of the Registered Nurse. This role focuses on assisting with resident health monitoring, basic clinical tasks, clinic flow, and accurate documentation.  This role supports implementation of health and wellness practices specific to individuals with Prader-Willi Syndrome (PWS) and reinforces established clinical and behavioral supports.

ESSENTIAL FUNCTIONS:

• Supports daily clinic operations and assists with resident flow through the clinic
• Assists with tracking and responding to clinic-related requests under the direction of the Registered Nurse
• Assists in triaging residents to nursing staff based on observed needs
• Provides hands-on support to residents during clinic visits, exams, and procedures
• Collects and documents vitals, weights, and other health monitoring data as directed
• Performs basic clinical tasks within scope, including:
  • Wound care support
  • Nail care
  • Basic screenings (e.g., skin, ears)

• Observes and reports changes in resident condition, including changes in baseline functioning and PWS-related concerns
• Supports Collection, preparation, and coordination of laboratory specimens.
• Accurately documents care provided and observations in required systems
• Reports findings, concerns, and changes in condition directly to the Registered Nurse
• Communicates completion of assigned tasks and any barriers encountered
• Assists in preparation for clinical visits with internal and contracted providers, including gathering relevant documentation
• Completes assigned compliance tasks
• Assists with onboarding training support for new and existing PWS employees
• Conducts self in a positive, respectful, and collaborative manner
• Communicates effectively with internal and external stakeholders
• Maintains confidentiality and professional standards

Additional Information

KNOWLEDGE, SKILLS, AND ABILITIES:

·High School Diploma or equivalent required

·Certification as a CNA (Certified Nursing Assistant) or MA (Medical Assistant) preferred.

• One-year previous experience working in a clinic preferred.
• Medication Administration, CPR, and First Aid certification required.  Previous experience administering medications preferred.

·Previous experience medically supporting/advocating for individuals with intellectual disabilities preferred.

·Experience providing community supports to individuals with intellectual disabilities required.

·Ability to work in a fast-paced environment with strong attention to detail and accuracy required.

·Prior experience using Word and Excel required.

WORKING CONDITIONS –

Mental and Physical Requirements                                                                              

• Ability and willingness to implement approved de-escalation and intervention techniques as inserviced by company.
• Requires mental and emotional ability to remain calm, polite, and function effectively during stressful/emergency situations, and with clients who may be disruptive, demanding, cognitively challenged or exhibit behavioral outbursts.
• Bending, twisting, reaching, lifting, walking, standing, running, squatting, and bilateral manual dexterity to perform interventions and other essential job functions.
• Requires the ability to accompany and supervise students to medical appointments.
• Ability to sit for periods of up to two hours.
• Ability to lift up to 15 lbs regularly and up to 40 lbs occasionally.
• Ability to supervise and communicate to clients using sight, hearing, and speech.
• Ability to read, speak, write, and understand English.

• Ability to multitask and flexibility for changes in priorities.

• Ability to remain awake and alert during entire shift.

Working/Environmental Conditions:

• Fast pace changing work environment.
• May involve multi-step tasks and simultaneous projects.
• May be noisy.
• Some work areas are not air-conditioned, and some duties require exposure to outside weather conditions.
• Client behavior can be offensive or intrusive.
• Risk of exposure to blood or other body fluids and may require the occasional use of gloves or CPR micro shields as necessary.
• No reasonably anticipated exposure to hazardous equipment, assorted chemicals, gases, vapors, or other pollutants.
• Position requires the use of typical office machines, audio-visual equipment and some medical and personal protective equipment.

MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.

MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.

Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners.  We ask for demographic information so that we can be intentional in supporting our Owners best.  Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.

Our Culture

At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:

• Passion

• Accountability

• Teamwork

• Openness

• Continuous Learning and Innovation

As an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!

MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all.

MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with.