| Location | Akron, OH |
Position Details
Position Summary
Clinical QuickCare Staff provide clinical and administrative support in an outpatient setting under the supervision of licensed providers. Responsibilities include patient intake, vital signs, EMR documentation, assisting with procedures, administering or preparing treatments within scope of practice, cast/splint and DME application, patient education, triage support, referral coordination, insurance authorizations, and maintaining exam rooms and clinical supplies. This role supports efficient clinic operations and delivers high-quality patient care.
Essential Job Functions/Accountabilities
Room patients; obtain vital signs, medical histories, and update EMR documentation.
Assist providers with examinations, procedures, injections, dressing changes, suture/staple removal, casting, splinting, and DME application as appropriate.
Provide patient education, discharge instructions, and follow-up coordination.
Perform triage functions, including answering calls, documenting patient interactions, routing clinical concerns, and supporting prescription and prior authorization processes.
Obtain and process referrals, insurance authorizations, and benefit verifications.
Fit and educate patients on prescribed durable medical equipment (DME) and coordinate vendor referrals when needed.
Maintain exam rooms, equipment, supplies, and infection-control standards.
Support clinic operations by providing backup coverage and performing administrative duties as required.
Attend departmental meetings, in-services, and required training.
Perform all other duties as assigned.
Position Requirements
Education: Graduate of an accredited Athletic Training program, Practical Nursing program, or other applicable clinical program as required for licensure.
Experience: Previous outpatient, ambulatory care, orthopedic, sports medicine, or related clinical experience preferred.
Technical Skills: Knowledge of EMR systems, clinical procedures, patient care documentation, DME processes, infection control standards, and HIPAA requirements. Strong communication, organization, and critical thinking skills required.
Certifications/Licenses/Registrations: Current Ohio licensure or certification appropriate to position (e.g., Athletic Trainer or Licensed Practical Nurse). BLS certification required.
Build Your Career with Crystal Clinic Orthopaedic Center
At Crystal Clinic, people come first. Join a team that is passionate about delivering exceptional patient care while supporting a healthy work-life balance, professional growth, and career development. With 50+ board-certified physicians and 15+ locations across Northeast Ohio, you'll have the opportunity to learn, grow, and make a meaningful impact alongside some of the region's leading orthopedic specialists.
What We Offer:
Join Crystal Clinic and build a rewarding career with an organization committed to helping both patients and employees thrive.