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Clinical Specialist - California - IHFM

Edwards Lifesciences

San Jose, CA

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JOB DETAILS
SALARY
$106,000–$125,000 Per Year
SKILLS
Acute Care, Adverse Events, Anatomy, Cardiovascular, Case Management, Catheterization Laboratory, Clinical Medicine, Clinical Support, Clinical Training, Communication Skills, Compensation and Benefits, Conferences, Congestive Heart Failure, Contact Management, Cross-Functional, Customer Experience, Customer Satisfaction, Customer Support/Service, Data Analysis, Detail Oriented, Develop and Maintain Customers, Environmental Health, Establish Priorities, Healthcare Providers, Hospital, Identify Issues, Implants, Interpersonal Skills, Medical Equipment, Medical Products, Microsoft Office, Nursing, On Site Support, Organizational Skills, Pathology, Patient Care, Physiology, Pollution Prevention, Presentation/Verbal Skills, Problem Solving Skills, Product Development, Project/Program Management, Public/Media/Press/Analyst Relations, Regional Sales, Regulatory Requirements, Relationship Management, Root Cause Analysis, Safety/Work Safety, Sales Management, Site Initiation, Team Player, Technical Support, Vaccination, Writing Skills
LOCATION
San Jose, CA
POSTED
30+ days ago
Many structural heart patients suffer from heart failure with limited options. Our Implantable Heart Failure Management (IHFM) team is at the forefront of addressing these unmet patient needs through pioneering technology that enables early, targeted therapeutic intervention. Our innovative solutions are not just transforming patient care but also creating a unique and exciting environment for our team members. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.


The Clinical Specialist at IHFM plays a vital support role, reporting to and working under the direction of the Area Sales Manager (ASM). This position focuses on supporting Cardiologists, nurses, cath lab staff, and patients (both in clinics and at their homes) in the effective use of the Cordella PA Sensor System. The Clinical Specialist will engage in training, troubleshooting, data analysis, and field service activities in coordination with and under the guidance of the ASM. Strong communication and interpersonal skills are essential, as you will engage with physicians, hospital personnel, and patients daily. Collaboration with IHFM's internal team to problem-solve and enhance the customer experience is a key part of the role.


How you will make an impact:


+ Attend and support implant procedures inside and outside of the assigned territory.

+ Maintain contact with customers to evaluate their clinical and educational needs.

+ Lead meetings with internal departments to find root-cause of field issues.

+ Lead meetings with sites (such as site initiation visits) inside and outside of the assigned territory.

+ Perform on-site training for the physicians, heart failure staff, research staff and cath lab staff.

+ Perform on-site field service activities and troubleshooting as needed.

+ Represent IHFM at conferences and symposiums.

+ Initiate site contacts, providing technical and clinical support to customers and patients.

+ Collaborate with other departments to establish priorities for the Company direction, new product development, and customer satisfaction.


What you'll need (Required):


+ Associate's Degree or equivalent in Nursing or related field, 5 years experience with previous related medical device, Cathlab, and/or clinical experience in an acute care environment required


What else we look for (Preferred):


+ Proven expertise in MS Office Suite

+ Good written and verbal communication skills, presentation, and interpersonal relationship skills including consultative and relationship management skills

+ Good problem-solving and critical thinking skills

+ Moderate knowledge and understanding of the following areas including valve crimping, case management, pre-case planning, post case management, Therapy Awareness Program management, and clinical education programs

+ Moderate understanding of cardiovascular anatomy, pathology and physiology relevant to EW medical products as it relates to the business

+ Moderate understanding of medical device regulatory requirements and documents, device accountability and adverse events reporting

+ Solid understanding of the clinical value of Edwards products, and ability to articulate values to customers

+ Ability to develop and manage programs that are suited for local markets, including but not limited to: implanting physicians, referring physicians, fellows, Coordinators

+ Ability to manage confidential information with discretion

+ Strict attention to detail

+ Ability to interact professionally with all organizational levels

+ Ability to manage competing priorities in a fast paced environment

+ Must be able to work in a team environment, including inter-departmental teams and representing the organization on specific projects

+ Ability to build productive internal/external working relationships

+ Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control


Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.


For California (CA), the base pay range for this position is $106,000 to $125,000 (highly experienced).


The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website.


Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.


COVID Vaccination Requirement


Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.

About the Company

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Edwards Lifesciences