Clinical Service Specialist

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Current UPHS-paid Employees must CLICK HERE to apply on the Internal job board

Clinical Service Specialist

Job ID: 336608

Category: Customer Service/Patient Access

Work Type: FT

Location: Lancaster, PA, United States

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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life\'s work?

The Clinical Service Specialist supports patient access and clinic operations through scheduling, registration, insurance verification, patient communication, and coordination of outpatient services. This role also provides non-licensed patient care support and assists with maintaining a safe, efficient, and patient-focused environment.

Key Responsibilities

• Schedule appointments, register patients, and verify insurance coverage.
• Manage inbound and outbound patient communications.
• Collect patient payments and discuss financial responsibilities.
• Process referrals, authorizations, and electronic medical record documentation.
• Coordinate care and support scheduling for routine and complex patient needs.
• Complete registration and scheduling work queues within established standards.
• Greet, escort, and prepare patients for provider visits.
• Assist providers with procedures and clinical support activities within scope of practice.
• Maintain supplies, equipment, and clinic cleanliness.
• Perform additional duties as assigned, including supporting other regional locations when needed.

Qualifications

Required:

• High School Diploma or GED.
• Minimum one year of experience in a medical office, healthcare, insurance, or business setting.
• One year of clerical, customer service, or administrative experience.
• Basic computer and data entry skills.

Preferred:

• Experience with Epic or another Electronic Medical Record (EMR) system.
• Experience with patient registration, insurance verification, referrals, authorizations, and point-of-service collections.

This position is ideal for candidates with strong customer service skills, healthcare administrative experience, and a passion for delivering exceptional patient care.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life\'s Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

Current UPHS-paid Employees must CLICK HERE to apply on the Internal job board

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