Clinical Service Representative I-New Patient Referral Team-Department of Neurosurgery

The Lillian S. Wells Department of Neurosurgery at the University of Florida, College of Medicine is committed to providing comprehensive clinical services for the diagnosis, management, treatment, and rehabilitation of patients suffering from diseases of the brain, spinal cord, and nervous system, including brain tumors, aneurysms, stroke, epilepsy, functional disorders, and spinal disorders and injuries. Our research labs and investigator-led initiatives and clinical trials are developing promising new treatments for neurological diseases that are extremely difficult to treat with conventional therapies.

The Clinical Service Representative I (Job Code 003015) provides clerical and telephone support for the Department of Neurosurgery’s New Patient Referral Team. This position serves as an important point of contact for patients and referring providers and requires a compassionate, professional, and service-oriented approach. The successful candidate must be knowledgeable, detail-oriented, and able to effectively manage multiple tasks while providing accurate and timely assistance.The Lillian S. Wells Department of Neurosurgery at the University of Florida, College of Medicine is committed to providing comprehensive clinical services for the diagnosis, management, treatment, and rehabilitation of patients suffering from diseases of the brain, spinal cord, and nervous system, including brain tumors, aneurysms, stroke, epilepsy, functional disorders, and spinal disorders and injuries. Our clinical care mission also extends throughout North Central Florida through regional neurosurgery programs. We offer the full spectrum of neurosurgical and neuro-oncology treatment options for both adults and pediatric patients. Our research labs and investigator-led initiatives and clinical trials are developing promising new treatments for neurological diseases that are extremely difficult to treat with conventional therapies. The Department of Neurosurgery offers education and training programs such as ACGME-accredited neurosurgery residency programs and fellowship programs.

Classification Title:	Clinical Service Representative I
Classification Minimum Requirements:	High school diploma or equivalent.
Job Description:	Position is responsible for answering intake/referral phone line and routing patient’s calls to the correct team member. Schedules patient appointments in scheduling system. Assists with calling patients and/or referring physicians with appointment dates and times, or to obtain additional or corrected information. Sends out new patient letters/packets, as needed. When required, responsible for taking an accurate, legible and complete phone message. Retrieves and distributes fax information sent from patients and referring physicians. Reviews in-house referrals sent through EPIC, including verifying that requests are complete, and requests further information, as required. Checks EPIC (Electronic Patient Record System) to ensure patient is a new patient and not a return. Assists with generating medical record numbers for new patients. Assists other team members by calling insurance carriers or using on-line services to verify patient’s medical insurance including dates of service, co-pays, deductibles and provider participation. As needed, obtains from the PCP (primary care physician) an authorization number or contacts insurance carrier to obtain. Responsible for filing pending referrals in alpha sequence.
Expected Salary:	$15.80-$19.68
Required Qualifications:	High school diploma or equivalent.
Preferred:	Customer service experience Knowledgeable of phone etiquette Epic experience Knowledge of medical terminology Solid organization skills
Special Instructions to Applicants:	For consideration, please complete an application and include a cover letter, resume and the names and email addresses of three to five references.  To claim veterans' preference, indicate the claim on the application and provide required documentation by uploading a DD-214 (or equivalent certification from the Department of Veteran Affairs) and any additional supporting documentation based on the type of claim.  This requisition has been reposted. Previous applicants are still under consideration and need not apply. Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Health Assessment Required:	No