Baseline Medical is a women-owned, nurse-led company redefining how medical care is delivered across the DMV. We provide mobile medical services and IV therapy to patients in their homes, hotels, and offices — bringing high-quality clinical care directly to where people are. Baseline Medical is seeking an experienced Schedule Coordinator who thrives in a fast-paced environment and brings strong scheduling, coordination, and problem-solving skills. Experience in healthcare or logistics is a plus.
This is not a traditional customer service or receptionist role. The ideal candidate is highly organized, adaptable, and comfortable managing multiple moving pieces while coordinating patients, clinical staff, and day-to-day scheduling needs. Experience in a medical, home health, logistics, or similar fast-paced environment is preferred.
Position Overview:
As a Schedule Coordinator, you'll serve as the operational hub between patients, nurses, providers, and internal leadership. You'll coordinate mobile wellness/illness appointments, optimize nurse and provider schedules, respond to urgent scheduling changes, and ensure every patient receives a seamless concierge experience.
Success in this role requires excellent judgment, strong organizational skills, and the ability to remain calm while managing multiple priorities in a fast-paced environment.
Schedule:
This is a part-time on-site position offering 2–4 rotating shifts per week; weekend availability isrequired
Sample Shift Times: (subject to change)
- Sunday - Thursday
- AM Shift: 7:45am - 1:45pm
- PM Shift: 1:30pm - 9:30pm
- Friday - Saturday
- AM Shift: 7:45am - 6:00pm
Responsibilities:
- Answer incoming phone calls, text messages, emails, and other communication mediums
- Set appointments for patients, ensuring optimal scheduling and efficient use of resources
- Monitor provider availability and adjust schedules throughout the day based on cancellations, emergencies, traffic, and appointment changes
- Review scheduling requests for completeness and obtain any additional information necessary before appointments
- Collaborate closely with nurses, providers, and leadership to resolve scheduling conflicts and operational challenges
- Perform various administrative duties, including data entry, record maintenance, and patient documentation in accordance with the company's standard operating procedures
- Ensure patient information is handled in accordance with HIPPA and compliance with privacy regulations
- Support daily operational workflow by managing appointment logistics and coordinating timely communication between departments
- Utilize scheduling software, and other technology platforms to manage schedules and appointments efficiently
- Deliver a compassionate, professional, concierge-level experience during every patient interaction
Qualifications:
Required Experience
- Minimum 1-2 years of experience in medical scheduling, patient coordination, or a similar healthcare operations experience role
- Experience coordinating multiple providers and changing patient needs
- Demonstrated ability to manage competing priorities, adapt quickly to changing circumstances, and consistently meet deadlines with accuracy
**Preferred Experience
Experience in one or more of the following healthcare settings:
- Home health
- Mobile healthcare operations
- Medical practices
- Concierge medicine
- Urgent care
- Specialty clinics
- Multi-provider scheduling
- Healthcare dispatch or logistics coordination
- Other similar patient-care environments
Technical Knowledge
- Experience using Electronic Medical Records (EMR/EHR) and medical scheduling software
- Proficiency in Microsoft Office and other scheduling or communication platforms
- Comfortable learning and adapting to new technology
- Understanding of HIPPA requirements and patient confidentiality standards
- Knowledge of medical terminology is highly desirable
Professional Skills
- Excellent written and verbal communication skills.
- Exceptional organizational and time management abilities.
- Strong critical thinking and problem-solving skills.
- Ability to prioritize multiple competing tasks in a fast-paced environment
- Strong attention to detail and follow-through
- Professional, compassionate, and patient-focused approach.
- Collaborative team player with a positive attitude
Education
- High School Diploma or GED required
- Additional education in healthcare administration, medical assisting, health sciences, or a related field is preferred
What Makes Someone Successful Here
The most successful Schedule Coordinators at Baseline Medical are people who enjoy solving complex scheduling challenges, communicate confidently with both patients and the clinical team, remain composed under pressure, and genuinely care about delivering an outstanding patient experience. They anticipate problems before they occur, adapt quickly to changing priorities, and understand that behind every appointment is a patient relying on us for timely care.
Careers at Baseline Medical
At Baseline Medical, excellence is our standard. We are a nurse-led, clinician-directed company redefining how healthcare is delivered outside of traditional medical facilities. Every patient visit is powered by a coordinated team of healthcare professionals, from clinicians in the field to operational staff behind the scenes, all working together to deliver care with precision, compassion, and professionalism.
When you join Baseline Medical, you are not simply accepting a position. You are joining a team committed to raising the standard for modern, mobile healthcare.
Baseline Medical was built on the belief that high-quality medical care should meet patients where they are. Through a model that combines telehealth provider oversight with skilled nurses delivering care in the field, our team brings safe, clinically sound services directly to patients in their homes, hotels, and workplaces.
For Registered Nurses: The Mobile RN Team
At Baseline Medical, excellence is our standard. Our Mobile RN Team is composed of highly skilled Registered Nurses who thrive in dynamic environments, demonstrate strong clinical judgment, and maintain exceptional IV and patient care skills.
Joining our team means:
- Working alongside clinicians and nurses with extensive experience in emergency medicine, infusion therapy, acute care, and other high-acuity hospital settings.
- Delivering the same level of clinical precision patients expect in traditional healthcare environments, while providing care directly where the patient needs it most.
- Practicing with a high level of autonomy while remaining supported by a coordinated clinical and operational team.
- Applying your clinical expertise in environments that require adaptability, professionalism, and attention to detail.
We maintain high standards because our patients deserve the highest level of care. If you are ready to expand your nursing career beyond the hospital setting and deliver meaningful care directly to patients, Baseline Medical offers an opportunity to practice at the top of your skill set.
Opportunities Beyond the Clinical Team
Excellence in healthcare requires more than clinical skill alone. Every patient visit is supported by professionals who ensure that operations run safely, efficiently, and seamlessly.
From ccoordination and logistics to marketing, technology, and administrative support, these roles are essential to the success of our organization and the experience we deliver to patients.
When you join Baseline Medical in a non-clinical role, you will:
- Contribute directly to a company working to modernize how healthcare is delivered.
- Be part of a culture that values accountability, precision, and continuous improvement.
- Support the clinicians and patients who are at the center of everything we do.
Every role at Baseline Medical plays a part in delivering safe, high-quality care. Together, our team is helping shape the future of mobile healthcare.