Clinical Risk Specialist

Job Description:

Job Title: Clinical Risk Specialist - Remote 

Location: Springfield, Missouri 

Department: Continuous Quality Improvement 

Employment Type: Full-time 

Job Summary: 

Make a meaningful difference by helping strengthen patient safety and reduce organizational risk. As a Clinical Risk Specialist, you will have the opportunity to lead significant incident investigations, facilitate Root Cause Analyses, influence system-level improvements, collaborate with clinical and operational leaders, and promote organizational learning that helps prevent future harm. Join a compassionate, collaborative team committed to helping others through objective analysis, thoughtful problem-solving, clinical excellence, and continuous quality improvement. 

In this remote role, you will lead investigations of patient safety events and other significant organizational incidents. You will establish investigation plans, interview involved individuals, analyze clinical documentation and supporting evidence, identify contributing factors, and recommend corrective actions. You will also facilitate Root Cause Analyses, Apparent Cause Analyses, and mortality reviews while partnering with operational leaders to implement and monitor sustainable improvements. As a subject matter expert, you will collaborate with Clinical Excellence, Accreditation & Quality Governance, the Patient Safety Organization, Client Voice & Experience, and enterprise safety committees. 

This position offers… 

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost 

• Mileage Reimbursement – Company paid for work functions requiring travel 

• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition 

• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce 

• Additional Perks & Benefits - Scroll down to bottom of this post to learn more 

Key Responsibilities: 

• Lead objective investigations of patient safety events and other reportable or significant organizational incidents in accordance with established enterprise guidelines. 

• Develop investigation plans and determine the appropriate scope, methodology, and approach based on event type and risk level. 

• Facilitate Root Cause Analyses, Apparent Cause Analyses, and mortality reviews to identify system issues, contributing factors, and opportunities for organizational improvement. 

• Interview team members and other involved individuals using professional, objective, and trauma-informed communication practices. 

• Collect and analyze clinical documentation, incident information, and other supporting evidence. 

• Develop corrective action recommendations and partner with operational leaders to implement and monitor action plans. 

• Prioritize investigations according to organizational and regulatory requirements. 

• Provide consultation to leaders and team members regarding incident reporting and investigation processes. 

• Collaborate with the Patient Safety Organization by providing incident information that supports protected patient safety analysis. 

• Support organizational responses to regulatory inquiries, surveys, and requests for incident-related information. 

• Participate in enterprise safety committees and collaborate with Clinical Excellence, Accreditation & Quality Governance, Client Voice & Experience, and operational leadership. 

• Maintain accurate, complete, and organized investigation documentation. 

• Perform other duties as assigned. 

Education, Experience, and/or Credential Qualifications: 

• Bachelor’s degree in Nursing, Behavioral Health, Healthcare Administration, Social Work, Psychology, or a related healthcare field, or an equivalent combination of education and relevant experience. 

• Three years of healthcare experience. 

• Master’s degree preferred. 

• Experience in quality, patient safety, clinical operations, compliance, or risk management preferred. 

• Experience participating in incident investigations preferred. 

• Certified Professional in Healthcare Quality, Certified Professional in Patient Safety, or licensed clinical professional credential preferred. 

Additional Qualifications: 

• Demonstrate knowledge of patient safety principles and Root Cause Analysis methodologies. 

• Apply systems thinking, clinical judgment, and strong analytical and critical-thinking skills when evaluating complex incidents. 

• Demonstrate strong interviewing and communication skills. 

• Manage sensitive and confidential situations professionally. 

• Influence corrective action and organizational improvement without direct authority. 

• Demonstrate knowledge of Just Culture principles preferred. 

Physical Requirements 

Work is performed in an office, clinical, residential, and/or community-based environment depending on role and assignment. The position may involve routine use of office, clinical, or electronic systems and equipment. Duties may require prolonged periods of sitting, standing, walking, and working at a computer. Work hours may include evenings, weekends, holidays, or extended shifts based on program needs. 

This position is classified as sedentary work. Sedentary work involves exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. 

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Brightli is a Smoke and Tobacco Free Workplace.