About the Role
Medical Assistant Leadership & Support
- Provide leadership and guidance to Medical Assistants
- Support daily clinical workflow and assist MAs when needed
- Train and onboard new Medical Assistants
- Ensure proper patient intake procedures are followed
- Maintain consistent room preparation standards
- Assist with clinical supply management
- Serve as a point of contact for MA questions during the day
- Foster a positive and collaborative team environment
Clinical Quality Assurance
- Monitor provider documentation completion
- Track incomplete or unsigned clinical notes
- Ensure notes are completed within required timeframes
- Review charts for missing documentation
- Coordinate with providers and billing staff when corrections are required
- Support clinical quality improvement initiatives and compliance processes
Provider Support
- Prepare charts for upcoming visits
- Verify that labs, imaging, and referrals are available
- Track follow-ups for patient care tasks
- Ensure documentation is completed before billing
- Support providers in maintaining efficient workflows
Clinical Program Coordination
- Support preventive care initiatives
- Track patient lists for care programs
- Coordinate follow-ups and patient outreach
- Monitor participation in clinical programs
- Maintain program documentation requirements
Community Outreach & Public Relations
- Assist with outreach to referral sources
- Build relationships with community partners
- Support community events and educational initiatives
- Track referral sources and outreach opportunities
- Assist with patient engagement activities
Marketing Support
- Assist with social media coordination
- Help collect patient testimonials
- Support marketing campaigns and patient education efforts
- Assist with promotional or community events
- Support patient engagement initiatives
Process Improvement & Projects
- Identify workflow improvement opportunities
- Assist with clinical protocol development
- Participate in implementing new processes
- Support operational projects assigned by leadership
Required Qualifications
- Certified Medical Assistant (or equivalent clinical experience)
- Minimum 1–2 years of clinical experience preferred
- Strong understanding of clinical workflow and patient intake procedures
- Strong organizational and communication skills
- Ability to collaborate with clinical and administrative teams
- Comfortable learning new systems and workflows
- Professional attitude and commitment to quality patient care
Preferred Qualifications
- Leadership or training experience
- Experience with Electronic Health Records (EHR)
- Interest in healthcare operations or quality improvement
- Bilingual (Spanish preferred)
Skills & Competencies
- Leadership and teamwork
- Strong attention to detail
- Communication and interpersonal skills
- Organization and time management
- Problem-solving ability
- Adaptability in a growing healthcare environment
Work Environment
This position operates in a clinical office setting and works closely with providers, medical assistants, administrative staff, and patients to ensure high-quality care delivery.
Clinical Quality & Outreach Coo…